flybreeze.comReviews of flybreeze.com

This airline is worst than spirit. Customer service straight sucks and the will ignore you on the live chat. No willingness at all to help the passenger. Travel with caution if you travel with them. There is no customer service phone only trach live chat.

Do not trust this airline. No customer service, ZERO. They have a worthless chatbot on their website, NO customer service telephone line. What do you do when you have an issue? Suck it up.

Do not ever fly this airline! Had a flight last night at 5:20 PM. Boarded and sat on the runway for six hours. At 11:50 PM they told us that the crew timed out and we would get out this morning. Head to Uber, get to a hotel, get an Uber back this morning for a flight at 8 AM. That flight has been delayed from 930 not till 10 AM. Poor management poor planning best dis organization. Any reduction in flight is not worth the hassle in aggravation of having to pay for a hotel and two Ubers and missing day of work. Customer service will do nothing, telling you that they can’t control the weather. I know they can’t control the weather, but they could control having a flight crew and plane ready for a flight they rescheduled.

Passengers are asked to be at the airport 2 hours before flight due to TSA issues. Breeze agents don’t open until 90 minutes before. 3 agents stand at the ticket counter doing nothing until the magic 90 minutes. The line for multiple flights waiting to check in is halfway down the RSW aitpirt. This happens at many airports they service. Operational changes should be made to process passengers earlier giving them ample time to get through security, get to the gate, and with a little luck get a get a beverage or snack before boarding. It would be nice if they factored the passengers into their operational equation.

I've flown Breeze four times round trip from San Diego to Norfolk, VA. EVERY time upon landing in Norfolk, everyone has had to wait OVER AN HOUR at the baggage claim for bags to start coming out. What's the deal Breeze? The reason I'm giving Breeze three stars is because the actual flight experience was pretty good. The other situation is that I applied for and received a Breeze credit card. I just booked another round trip flight from San Diego to Norfolk that came to $749 (I don't know why people think Breeze is cheap). I went to put it on my Breeze credit card and it was declined because they'd only given me a $250 limit, so I called to have it increased so I could put this trip on their card. My credit score is over 800. I have no late payments on anything. But.... they declined the increase so I could use my card. WHEN was the last time you could fly anywhere for $250? They tout getting "double the points" if you use your Breeze card, but they make it impossible. I have the cash but wanted the points. I'm growing more and more disenchanted. And, Breeze, if you're listening, do something about the hour wait for luggage in Norfolk, and make your credit card more accessible if you want people to use it to book travel.

We booked a flight and had to make changes due to an emergency. I knew it would take a while to resolve the issue but after several chats, they took care of us with no hassle. We are planning to use them again! Thanks

Kamishia Malone was our ticket agent on our flight down, and she was truly the only positive part of our Breeze flight experience. We experienced multiple delays, emergency landing and other inconveniences, and Kamishia handled our situation with compassion, humor, and professionalism. When we deplaned, she was there and even remembered us, showing genuine empathy for everything we had been through. Her kindness and effort made a difficult situation much more manageable. She is honestly the only reason I would ever consider flying Breeze again.

Terrible reliability, customer interface and service. I booked a short nonstop flight 6mo in advance, they changed it to a staged flight with a duration more than twice as long within two weeks (why advertise a non-stop if you're going to change it to a staged flight that far in advance--unless you're baiting?)-- it was a royal PITA to get it cancelled and refunded. Their website initially didn't provide an refund option for me and their customer service was terrible/ unresponsive. I burned hours of my time to (finally) get the refund. Would