FlyachillesReviews of flyachilles.com

I still haven't received my lights. Multiple calls to customer service, always being told I must wait.

These light not only look great but are bright and work excellent.

Do not buy from this company. Tracking is invalid or fake. It’s coming from China so good luck when you will receive it. Additionally if they reply back do not believe them. It’s all fake!! Stay away from this company at all costs!! I know have to reach out to my bank and open a scam alert.

The website is well done and resonates style and quality. the software is user friendly. It would be helpful if when checking out you have the remove option. It makes it easier and faster. I have not seen the items but looking forward.

While I haven't received my order, they had the same ceiling fans in all the sizes I needed for my apartment, which is what I wanted...a cohesive look.

The ordering process was easy from start to finish. Payment process was a breeze. The package tracking email told us exactly when to expect receipt.

I ordered on July 9th. On July 14th, I asked when my order is going to shipped since I hadn't heard back from them about a ship date. On July 15th they got back to me and said the following: Please note the following: The tracking number will be updated on your order page within 3 days. Estimated delivery time is 20–25 business days. Tracking updates usually appear around 20 business days after shipment, once customs clearance is completed. Estimated delivery date is around the 15th of next month. I replied and said their website says "Fast Shipping" and I wanted a refund. They replied: "Please note that your order was placed with standard shipping, which was clearly presented as one of the available options at checkout alongside expedited shipping. We have fulfilled the order according to the shipping method selected by you. That said, if you are unable to accept the current delivery timeline, we will do our best to intercept the package and cancel the order. Once the interception is successful and the package is returned to us, we will issue a full refund immediately. We appreciate your patience and understanding, and we’re here to assist throughout the process." I said I would request a cancellation of the charge from my credit card company and they replied saying they would refund the charge, which they did. Their website says standard shipping is 15-20 days and it's free. Express shipping was $159 and that was 5-7 days. No where on the site did it say the shipment would be 30+ days and that they would not be able to give you certainty of the date even 4+ days after you ordered. I say 30+ days because the order was on the 9th and they said it may arrive around the middle of the following months. Another thing that was odd was the customer service chat couldn't tell me when it would ship. I had to wait while they talked to the logistics department and then they came back and said they would email me in 24 hours. Follow up: I see your reply and I agree and appreciate that you did act quickly to give me a refund and I understand that you may have unforseen circumstances.

I purchased 2 of the Striped Glass Cylinder Lights from Fly Achilles. The lights arrived damaged as they are fragile and I believe they were most likely damaged in shipping. However, when I contacted Fly Achilles Customer Service (Cleudia and Miracle) and explained what happened, the response was extremely helpful and polite. The team sent me replacement glass rods that were simple for me to replace myself. I have a very high bar for customer service and both Cleudia and Miracle exceeded my expectations. I will most certainly purchase from Fly Achilles again in the near future. Thank you Cleudia and Mircacle for caring about your customers and taking care of issues quickly and effectively!