FloydReviews of floydhome.com

I cannot get a straight answer from this company. I ordered a sofa that the website said was in stock and would ship shortly. It's now been well over a month and a half and the tracking number customer service provided me with just shows the order as being processed. I don't understand how something purchased from a warehouse sale requires 8 weeks of processing. Its his company just running out the clock so that the credit card company can't issue a refund? It's frustrating for such a big purchase that they can't get their act together. I was just about to buy a rug and some bookshelves, too, but am way too nervous to now...

They do not have a phone number for assistance. They have only sent one item out of three, which was returned. I have only received credit for one of the items. They refuse to respond to repeated requests for status. Do not do business with a company that can't stand behind their products by providing a phone number for contact. Very sketchy internet company with non-existent customer service. AVOID FLOYD HOME AT ALL COSTS.

I did not have a good experience with Floyd. Their marketing is beautiful but their products and services do not live up to the expectations. The bed took a very long time to arrive, well after their projected weeks-long lead time. When my shipment finally arrived, it was missing the panels. It took way too long to get them to reissue the panels because they disagreed with the shipment vendor about whose fault it was. To add insult to injury, once the panels arrived, they were mismatched in color and very poor quality overall. I then had to wait another several weeks for a set of replacement panels and to coordinate with RXO to send back the original ones. I just sucked it up and kept the rest of the other damaged pieces for a small discount that they offered. Dealing with customer service during this time was difficult at best. They only offer email correspondence and you have to wait usually 2 days for a response. They fought tooth and nail to price match their own sales price because I was unlucky enough to have checked out days before they published the sale... meanwhile, the entire time I was waiting for the items the sale was still running. They did eventually price-match for me, probably because of the four-month-long ordeal.

My initial exchange with a Floyd agent went for a two-month run. I was very hesitant to reach out a second time regarding the same purchase but Ashlene immediately gave me a whole new experience. Ashlene was clear, concise, prompt, and engaging. After the initial call and assessing all available options to offer me, I left without confusion with next-step processes. You definitely saved a client experience here, thanks again!

STAY AWAY !!! We ordered the bedframe online on August 1st 2023. The year is now ending and we still do not have a bed. Our receipt said that the item will be shipped within 8-9 weeks. It is now 21 weeks after the purchase and the shipping company just told us today that the item is "missing"!!! They were supposed to finally deliver it on the weekend, but they never came (after we had confirmed with them and paid for a local expert assembly company to send people to assemble the bed). They are also completely unresponsive! I also suffer from chronic low back and sciatica problems which have been exacerbated by sleeping on a mattress on the floor (getting up and down from the floor puts extra pressure on the low spine). My symptoms have been very bad recently. So in addition to a the cost of the item that we never received and is now missing, we have already paid $400 for assembly that was scheduled for the day of the "fake" delivery and we may incur further huge costs related to our health (physical therapy for my back, chiropractic sessions, and possibly even surgery; I'm seeing a surgeon next week). I will make sure that Floyd Home pays for all costs incurred. I have already filed a complaint with the Better Business Bureau and will pursue legal action if I don't hear back.

I ordered a bed frame in September, I recieved on piece of of a 4 piece shipment. Sent emails to thier customer support 4 times with no response, hoping they will reply to this.

I ordered a dresser with the nine drawer option on 10/29 and it arrived yesterday, 12/5, with the top broken and unusable. The box itself had a "return" label on it, which made me think that someone else ordered and returned this item because it was broken. I am extremely disappointed that an expensive item like this did not go through quality control and seemed to have been returned by another customer. We then filled out the form on line and was told that we would receive a replacement part. This was on 12/5. It is now 12/11 and we have heard nothing about this replacement part that we were supposed to receive. I did not want to believe the reviews for Floyd that said the furniture comes damaged and that the customer service is a "nightmare" to handle. It is all, sadly, true. Do not order from this company.

Our video review on 1 of our 3, defective 2023 Floyd Sofas is on YouTube, with the title: 2023 Floyd Sofa Review - Unresolved Major Structural Defect - Forest Green Edition. We bought 3 Floyd Sofas in mid-2023. Each of the 3 have the same major factory defect along with other issues. This review is over our forest green sofa. The next review will be on our sofa which has glue residue and scuffing from what I believe to only be the last customer's attempted remedy for the factory error. To make matters worse we have not reached any resolution with Floyd's customer service. We may do a video on our experience with their customer service process too. Our recommendation is to avoid Floyd.