FloydReviews of floydhome.com

I still haven't received my order, so that's a pretty big deal. It's been 11 weeks since we made the purchase on items that were to be delivered 7 to 8 weeks from date of purchase. Still no solution, still no couch.

There was an accident in my apartment where the ceiling caved in from an upstairs neighbor attempting to fix their leaking kitchen sink. My 2 year old Floyd sofa was essentially soaked and ruined. Norma helped me get my Saffron cushions replaced. The entire process was friendly, and the timeline was exactly as she had mentioned to me. I'm glad Floyd has people like Norma on the team that help with unique situations like this that come up.

The bed arrived broken. No one responded to my messages, what is going on with customer service ? it’s been 2 weeks i haven’t received any information about the replacement of a broken piece. So disappointed in this company.

Floyd uses TrustPilot to send spammy survey emails

Initial order arrived damaged but customer service saw it thru that I got my dresser delivered in perfect shape.

Purchased about one month still not received the order. If cancel the order, the seller will charge 30% restock fee.

I've been having problems with my floyd bed frame for about a year. I finally contacted customer support but had low expectations since it was after my 1 year warranty. But, to my delight, Norma went above and beyond and offered a generous solution. Thanks Norma!

No response to my inquiry about order status after a week+ No updates to order status after 9+ weeks since ordering. No notes at time of purchase or guidance as to delivery protocol - will I be notified ahead of time, or will a bunch of giant boxes be dropped off in the rain while I am traveling for business?