FloydHi, we're Floyd. We make furniture for keeping. Simple to assemble, easy to move, and steeped in thoughtful high design. A timeless solution to a modern lifestyle.
Floyd (floydhome.com) has 115 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Furniture Stores · GRAND RAPIDS, Michigan
Excellent
Furniture Stores · Kentwood, Michigan
Excellent
Furniture Stores · Clinton Twp, Michigan
Great
Furniture Stores · Ishpeming, Michigan
New
Showing 5 reviews with 3 stars · Clear filters
Rachel
I love Floyd products and have a few different items from them. However, there customer service is incredibly lacking. I’ve had issues with shipping and have found them to be largely unresponsive, unhelpful, and rude at times. For the price of the products, they can do better.
Gregory
The colors of the various sectional pieces we bought look a bit different as well as the couch was sent to us without the proper clips to connect some of the sections. When I reached out to Floyd, they said they'd send new clips immediately, but they never arrived. So I emailed them back (calling is not available!) and was told they were out of supply so I'm still waiting 3 months after receiving our couch.
Alex C.
I broke one bolt on my Floyd tall shelf system and requested a replacement. I was told that I had to buy an entire hardware kit for $25 in order to get that replacement piece. For an $800+ set of shelves, I would expect a better solution to replacing one tiny part.
Response from FloydSep 11, 2023
Hi Alex - Thanks so much for taking the time to leave a review! We're so happy that our modular design enabled you to service your piece through Floyd. We always offer complementary solutions for orders that quality for warranty issues, but in the event that damage is not covered by our warranty, we do offer replacement parts at a modest price. If you ever have any issues with your Floyd over time, we are always happy to work with you on a solution! Please let us know if you have any issues with the new part or assembly. We are here to help!
David
These lead times, and prices, are outrageous. I ordered a mattress that got here in 48 hrs, and now I'm about to wait for 60-80 days of its 100 day return period just to get the bed for it? Ugh. Additionally, the price for addons and components represent a tremendous increase from the original prices paid for this item - at least doubled in the last few years.
Response from FloydAug 30, 2023
Thanks for your feedback, David! We do everything we can to be transparent with our lead times and pricing so that you can make the best decision for you before you decide to purchase. We do carry some items like Mattresses in stock, but as a company committed to sustainability and the reduction of landfill waste, a large number of our items are made-to-order. We are also really thoughtful about the materials that we use to combat the culture of fast-furniture. Delivering on these premium products that are built to last do take longer than your average mass-produced retailer and they do cost a little more. All that said, as we like to say, we are in the business of making "furniture for keeping", and while we know that furniture is an investment, we're confident this will be an investment that will last you for a lifetime and give you the option of growing with you with its modular design. We are thrilled that ultimately you chose Floyd for your Bed and we are confident that the lead times will be worth the wait! We hope you'll agree, and if you aren't 100% satisfied with your product when it arrives, your team is standing by to help and will always make it right.
Turtle
Floyd unfortunately delivers with XPO (look up XPO on TrustPilot). We had all kinds of trouble getting the delivery sorted out (XPO was very unprofessional and unhelpful). Floyd doesn't list a phone number on their site. Email communication was slow. I'd give the Floyd bed platform itself 4 out of 5 stars. The assembly video was helpful. I'm not sure we'd buy again from Floyd. Though we're happy with the bed (hence three stars), getting it was rough. I was marketed and priced like a premium product but the experience was not even average.