FloydReviews of floydhome.com

If I could, I would leave 0 stars!! BAD, BAD, BAD customer service. You wont't hear back from them for weeks and don't you even get excited to receive your order because it ain't going to happen!

Horrible experience ! Ordered a dresser ( had to get a refund) and a 1-seater ( still waiting for shipping information ). These people will charge you and NOT send your product on time. They have various customer service reps via e-mail and some on the phone (outsourced to another country). Although, nice enough, customer service is useless and take their time in responding to you. Avoid this company as there are other ones out there with good quality service. Oh, they will charge a 30% fee if you request a refund even though the product has not been shipped (“restocking fee”). I suggest involving your bank to fight the charges and save ALL of your correspondence with them.

Awful communication, totally horse sh*t shipping estimates, and unfair refund policies. Buyers beware, I'd rather have a couch that looks less cool from a company worth supporting.

I never write reviews, but my experience with Floyd has been so abysmal that I am feeling compelled to warn others. I recently moved from LA to the Detroit area and as a lover of good design, was excited to buy a sectional from a Detroit based company. What a gigantic cluterf$#&. I mean, I've purchased from Burrow, DWR, West Elm, Blue Dot, etc...and have never and I mean NEVER experienced the ineptitude, deception and out and out dishonesty of Floyd. Let's begin with the fact that I ordered our 3 piece sectional on July 24th and paid in full. Today is October 28th and we have not received our sofa. To be fair, I tried to make a change to our order in mid-August, but was told by customer service that the order was already manufactured, would be getting ready to ship soon and therefore no alterations would be allowed. This went back and forth for several weeks (all via email - you cannot actually reach or speak with a real human being in real time with Floyd) and probably slowed the process down. I gave up trying to make a change to my order and acknowledged that they won, now just sent me the sofa. On September 20th I received an email that our product was getting ready to ship. Nothing came and no one to reach out to. On October 25th, out of the blue I receive and email that my items are out for delivery...that day! Nothing arrived. Finally today, October 28th I figured out who the shipping company was (Deliverright) and contacted them directly. It took about 30 minutes on the phone to determine that the item is at their hub in North Carolina. I was able to schedule with them directly for a delivery date of, wait for it...November 21st! Four full months after I ordered and paid. The delivery was supposed to be 5 - 6 weeks. Now let's see if it actually comes in November.

Furniture has not shipped yet at 1.5 months past the 5 week window for delivery. I received a notification that it shipped last week only to be contacted today that it had not actually shipped.

I had high hopes when I purchased a sectional couch from Floyd, but it’s been nothing short of a frustrating, disappointing experience. Our couch, which is less than 9 months old and has been gently used and well cared for, developed a seam rip at the back seat cushion, which appears to be the result of faulty manufacturing. Naturally, I assumed it would be covered under warranty—after all, that’s what warranties are for. Right? Wrong. Floyd's customer service took a staggering 4 weeks to respond to my initial inquiry, only to dismiss my issue and claim it wasn’t covered. When I reached back out for clarification (because how does a rip from poor craftsmanship NOT fall under warranty?), silence. It’s now been almost 2 months since my follow-up email, and Floyd has effectively ghosted me. What kind of company sells products with a reputation for modern design and durability, then abandons its customers when the product fails due to their own manufacturing defects? Floyd, apparently. If you’re considering buying from Floyd, think again. For the premium price, you’re better off buying from a company that actually stands behind its products—because when things go wrong with Floyd, you’ll be left with nothing but frustration, poor craftsmanship, and a broken couch.

Absolutely run. Worst company I’ve ever encountered in my life. Never received a confirmation email after placing the order. Paid for the chair. No update on shipping and past the window. Two weeks and still don’t have as little as a response from the company. I don’t know who is running this company but I pray they go out of business because this is fraud. How can you be so incredibly incompetent?

My experience with Floyd Home has been extremely frustrating. My original estimated delivery date has long passed, and my order has been delayed four times without any clear communication from your team. Despite these delays, I still have no idea when my items will arrive. This has been the most disappointing shopping experience I've ever had.