FloydReviews of floydhome.com

I placed an order online for a sectional couch by mistake and requested to cancel it within hours. It took 13 days for Floyd to respond to tell me that they couldn't cancel it because they could not catch it before it shipped. That is false information. On Floyd's website, it states, "Estimated delivery time 6-9 weeks". Also, they could have caught it if they had tried to cancel it when I requested. Now they are claiming that I have to fill out a return request form, and there's a chance they can re-route my order, but when attempting to access the return request form, an error is provided. Effectively meaning there is no possible way to cancel an order even if it's more than two months out from shipping. This company either carries malicious intent or gross negligence. They are an absolute horror to deal with either way and not in the fun Halloween sort of way. Avoid at all costs.

Floyd unfortunately delivers with XPO (look up XPO on TrustPilot). We had all kinds of trouble getting the delivery sorted out (XPO was very unprofessional and unhelpful). Floyd doesn't list a phone number on their site. Email communication was slow. I'd give the Floyd bed platform itself 4 out of 5 stars. The assembly video was helpful. I'm not sure we'd buy again from Floyd. Though we're happy with the bed (hence three stars), getting it was rough. I was marketed and priced like a premium product but the experience was not even average.

The bed is less than stellar. It was disappointing to realize just how low to the ground it is--I couldn't even slide certain storage containers underneath. You'll need something in between the mattress and platform bed to keep the mattress from sliding around on top of it. Personally, I think the headboard attachment is necessary, but that unfortunately, that will run you extra. Concept was good, marketing was great, but it simply didn't meet expectations.