FloydReviews of floydhome.com

I did not have a good experience with Floyd. Their marketing is beautiful but their products and services do not live up to the expectations. The bed took a very long time to arrive, well after their projected weeks-long lead time. When my shipment finally arrived, it was missing the panels. It took way too long to get them to reissue the panels because they disagreed with the shipment vendor about whose fault it was. To add insult to injury, once the panels arrived, they were mismatched in color and very poor quality overall. I then had to wait another several weeks for a set of replacement panels and to coordinate with RXO to send back the original ones. I just sucked it up and kept the rest of the other damaged pieces for a small discount that they offered. Dealing with customer service during this time was difficult at best. They only offer email correspondence and you have to wait usually 2 days for a response. They fought tooth and nail to price match their own sales price because I was unlucky enough to have checked out days before they published the sale... meanwhile, the entire time I was waiting for the items the sale was still running. They did eventually price-match for me, probably because of the four-month-long ordeal.

I purchased a bed frame about two years ago. Thrilled with the prospect of being able to expand is the reason I spent loads on a couple of wood panels and steel + ratchet straps. I ordered an expansion kit and received it today. Not only is the wood finished in a different tone but it's a much shinier, cheaper looking finish, the edges are no longer exposed but now have a veneer applied to them. I would be okay If I had been informed of the update (it's an EXPANSION kit for people who already own the product) Or if the images across their website had been updated with the new edge finish, (they weren't) I was supremely disappointed after waiting many weeks to receive my expensive board and steel. Even funnier, when I went to leave a review on your site - I couldn't leave a review because it bugged out every time, on two separate browsers. I have screencaps to show off the errored-out API call to Yotpo (their review integration partner) VERY convenient that I can't leave a legit review on the site. I own the shelf, the couch, the bedframe and was planning on continuing to expand as I upgrade my home in the future. However this has made me feel baited and switched and makes me want to sell all my furniture for pennies on the dollar so as to not promote this business behavior. Mind you, this isn't the first time I've had issues with y'all from shipping to poor manufacturing defects. Insane practices for such high prices.

I still haven't received my order, so that's a pretty big deal. It's been 11 weeks since we made the purchase on items that were to be delivered 7 to 8 weeks from date of purchase. Still no solution, still no couch.

No response to my inquiry about order status after a week+ No updates to order status after 9+ weeks since ordering. No notes at time of purchase or guidance as to delivery protocol - will I be notified ahead of time, or will a bunch of giant boxes be dropped off in the rain while I am traveling for business?

I have not received my order. It is difficult to find the status of a Floyd order-communication could be a lot better.

Why does everything move SO slow with your company? My product has been “out for shipping” for months and I haven’t been contacted to schedule a delivery. And I waited 3 months before that since I placed the order.

No communication after we ordered our bed. I had to contact the Bette Business Bureau to even find a phone number. We still have not received our bed, though we have paid in full. Where is the bed? How to track our purchase? Is anybody home at Floyd?

Company did not fully disclose shipping time after the initial time up until shipment. The couch wasn’t fully put together and it it very difficult to connect with an actual person. Furniture is beautiful, however the hassle may outweigh that.