FloydReviews of floydhome.com

I love the overall look of the Sink Down Couch I purchased from Floyd, but upon closer inspection the quality of the cushion covers is VERY poor. The fabric edges inside of the covers aren't even finished, which results in long loose threads that make the covers difficult to zip closed. There are also a lot of loose threads on the outside of the covers. And my order arrived about 4-6 weeks outside of the estimated delivery time, which was very inconvenient. The cost of this couch was absolutely not worth the quality I received, and I would warn anyone against investing in a couch from Floyd.

Similar to many other reviews, this company needs a logistical miracle. Waited months for 4 pieces of the Sink Down Sectional only to received one of them in the wrong color. I would get random emails saying my shipment is out for delivery (it wasn't), and there's no transparency where your order actually is in the process. I suspect it's because they don't know themselves as everything is made in China, made-to-order and then shipped directly to you. No phone number to call, just a Typeform to fill out and wait. So much of this company's ethos is being small, thoughtfully designed, human, and local (Detroit based company) and it's just nothing of the sort.

Like many other reviews I’ve read, Floyd has taken yet another customer. I didn’t have a bad delivery experience it actually came much sooner than I was told. Like many, I’m looking for the furniture that’s different and that you can’t find in your local furniture store. I’m afraid I’m going to have to appreciate the local furniture store and learn to like the fact that every house has the same thing. My sister shops at Big Lots for her sofas but I try and buy quality…it’s about the same shopping at Floyd except you’ve paid a heck of a lot more. My sectional looked pretty good new but it’s definitely not high quality. I have loose threads and holes at the seems at delivery. The furniture makes noise when you sit and move around on it. I’ve never had that before. I’m upset with myself and embarrassed for falling for this. I always knew I would purchase more to my sectional in time, but thank God I waited. Now I’ll have to mix n match furniture because I won’t buy from them again.

They have made it almost impossible to contact their customer service. They dont ship orders or change status 3 months after the order was created. On contacting them via email, you don’t receive a reply for days. At this point I am not sure if I will ever receive my order.

Ordered a bed frame on November 6th, 2024. It's now January 6th 2025 and I still don't have the bed. I'm now being told I won't hear any update on shipping until January 31st. That's so insanely unreasonable. They tried to give me a $294 store credit, but what can I even spend that on?! I just want my bed.

It's been twelve weeks since I placed an order with Floyd Home. Just received an email that it will take another 9-10 weeks that I can expect my sectional sofa. Nothing like the promised 6-9 weeks. BAD, BAD, BAD.

ordered a bed from Floyd in August, promised in 6–7 weeks. After multiple missed delivery dates and no option to cancel or refund despite the delays, I requested cancellation before they shipped. Instead of honoring that, Floyd sent the order anyway—well past the promised timeframe—and tried to charge restocking and shipping fees when I refused delivery. They ignored my appeals to follow FTC guidelines (which require a refund if delivery is delayed without consent) and their own pre-suit resolution terms. They take days to respond and their legal teams never respond.

DONT WASTE YOUR MONEY. Like many other reviews state, your order will be delayed and customer service won’t update you. I finally got my order and the quality is atrocious. The sink down sectional is underfilled, the stitch work is shoddy and literally all over the place, and there are tons of loose threads. This sofa literally gave me back pain and returns are essentially impossible. Avoid at all costs.