FloydReviews of floydhome.com

Horrible customer service and communication. Product arrived damaged and floyd only offered a tiny bit of store credit. Nightmare. I purchased the floyd bed years ago and had a great experience but it seems they have gone down considerably. Would not recommend.

One of my nieces was messing around on my computer, bought stuff from floyd, and floyd wouldn't let me cancel the order even though I emailed them to cancel it within 24 hours. Still haven't heard from them

You excel in furniture design but fall short in customer service. It took several days to receive a response from your customer support on two occasions. Moreover, there were instances where the promised actions were not fulfilled, leaving us disappointed. Unfortunately, there is no customer service phone number available for us to reach out to.

Good build quality overall, the shelf’s with the bolt support needed some retooling, the washer/plate detail was not level creating an uneven slightly loose pressure point on the plywood. The bolt and washer had to be fully removed for install to the wall. Tough for a one person team.

I purchased by first tall shelf from Floyd in 2018. At the time, it was a relatively new furniture company, offering well-designed furniture with good quality and at a relatively competitive price. My original Floyd furniture has held up over time, but I'm sad to say the quality of new Floyd furniture has decreased, while the price has... increased. In 2023, I ordered 3 cabinet add-ons for my Floyd shelves. Every cabinet had either unfinished paint or chipped/scratched wood. The wood quality is also overall lower quality compared to my original Floyd furniture. Floyd sent me replacements—even one of the replacements still had chipped wood. At the end of the day, I like my original Floyd furniture, but wouldn't recommend buying Floyd today. Hopefully, they can get back to their original values of using high quality materials and having a high quality bar for the finished product.

I've purchased from Floyd before. A few years back, though. Previous purchase experiences were good. My guess is they are going through growing pains. It happens. There seems to be a quality control issue on top of the customer service one noted on this website. I ordered the y lamp. It came with crooked pins and those pins need to be straight to fit the lamp together. My husband, a mechanical engineer, was unable to assemble the lamp as is. We have yet to hear from Floyd. The robo response said give it 3-4 days and not to submit additional emails as that puts you to the back of the line. I'm going to do it their way and see how it goes. I will update my response when I hear from them...which I am certainly hoping to.

Wish I had read these reviews earlier. I ordered a bedside table and, like many others on here, I don’t know if I will ever receive it. I have ordered and received a sectional sofa and dining room set between when I ordered this bedside table and now. What about this small glued together plywood is so hard to source/assemble/ship? Every other company seems to be able to get their products to me but Floyd continues to email saying “I assure you we are working directly with our partners to ensure that your Floyd is delivered to you safely and as quickly as possible.”

I ordered two bedside tables on November 26, 2022 and have been waiting over 7 months for the second table to arrive. It is now June 2023. Apparently it was lost in transit. Floyd placed a replacement order for me but continues to provide inaccurate delivery estimates. Once the estimated delivery date passes, I have to reach out to inquire about an update. To do better in the future, Floyd's team should proactively provide updates if they are going to miss their estimated delivery date rather than waiting for the customer to reach out. Furthermore, Floyd's team continues to provide inaccurate estimates, thus stringing the customer along. The best practice would be to provide accurate delivery estimates, which all other retailers seem to be able to do just fine. At this point I no longer want to wait on the second beside table, and I no longer want to be a Floyd customer. Due to the extended wait and poor communication, I emailed Floyd to ask if I can return my bed and my first bedside table even though it is outside of the return window. The response is pending. I am hopeful that the Floyd team will understand how poor of a customer experience it has been for the past 7 months and help make things right by accommodating the return. That would be the ideal solution.