FloydReviews of floydhome.com

HORRIFIC EXPERIENCE, STILL NOT RESOLVED! No customer service phone number to contact when the wrong order was sent to us. We spent thousands of dollars on a bed frame over Black Friday ( late November). It is now late January and the incorrect order is still sitting on our living room floor. Have to email with inept customer service who takes 3-5 business days to even respond. The matter could have been resolved in minutes if there was a phone number. This should be illegal business practice.

We ordered a couch in October that was supposed to be delivered within 3-7 weeks. Floyd had us deal with a middle man called RXO to coordinate the delivery of our shipment, which is misstep number one. Why am I paying you for furniture than having to take hours out of my life each week to follow up with RXO? In mid-November, RXO said that they had our sectional but not the pillows so could not deliver our couch. We pleaded with Floyd to let them ship the couch (RXO said there was a hard hold on the delivery) but Floyd would not release the couch until the pillows arrived at the RXO center. As of last week, after two months of waiting, RXO now says they only have the pillows, and NO COUCH. Where did the couch go?! Floyd's response to that has been they can order a new couch but it will take until March. We ordered this couch specifically to get here for the holidays. I've called pleading to talk with a supervisor many times but no one will call me back. As of today there is still no plan they have offered to send us the couch we have paid for. Atrocious.

Three pieces of our new sofa arrived damaged, as they were shipped with no protection other than loose plastic wrap. I tried calling the company immediately, only to learn that Floyd has no customer service number. The only way to get in touch with them is email. So frustrating.

I have two Floyd tables, a rectangular table in Fog and a round table in Birch. We've had major quality issues with both. The original round table top had a beautiful veneer but he clear coat was bad so it was returned for another. The replacement looked like a lower quality veneer was used and the table top has now warped to the point that one of the legs no longer touches the ground. Speaking of legs. One of the original legs had a giant metal bur on it which sliced my hand open when I was taking it out of the box. The leg was replaced as well. The rectangular table top has now bowed in the middle by half a centimeter. I would love to return both to get my money back but it is a battle. Will likely be stuck with another shoddy replacement.

This is to balance out the inherent bias of reviewing (i.e. people are more likely to write one in case of a bad experience). I bought the Floyd sofa, delivery from XPO was fine, and the sofa is extremely solid, well designed and manufactured. I'm very happy with it!

Floyd has the nerve to charge over $700 for shelves I have to assemble myself—-that are drilled wrong. No customer service. No phone service, no one answering their own chat line, no one answering 4 emails. Appalling.

It's the worst company I've ever dealt with as far as customer service goes. I have written so many emails to get something done and the response time is horrendous at best.... what company in this century does not have a 800 customer service number to speak to a live CSR???? I mean really..... I'm still dealing with them for 2 orders I placed and they can't even refund me the right money for the right item from the right order...I mean they are just all over the place and with them not answering emails until after 7/8/etc days, it just makes the whole experience suck all around.... I hope that everything I bought lasts because otherwise is a company that charges a lot of money for their products but with extremely bad customer service and perhaps not so great products...time will tell if these sofas and rug lasts. Bought 3 sectional pieces and the 8x10 rug but really, I wish I had never done so.

A very satisfactory purchase of the Bed and Mattress, from online order to delivery and return. Delivery was made after about 4 weeks by XPO. XPO was timely , efficient and very professional: they called a day ahead of delivery, confirmed delivery on the date and 30 minutes before arrival. They helped put all the boxes neatly in a corner of our home. Return of the storage was easy with refund credited quickly. Assembly: we recommend watching the Floyd video on YouTube (not the others) before opening the boxes then rewatching it during the assembly. For the storage, highly recommend that you assess the dimensions and watch the video first before deciding. Do not destroy the boxes and their padding until the very end. Storage: assembly is cumbersome. Requires that you undo the straps that have been fixed under the bed (a task that is not that easy as the bed is low); and then you will end up not using 2 or 4 bases (2 for each storage). Storage place is very small. In summary: we love the minimalist style of the bed and its low height. Floyd products are of quality and its services, including XPO, are customer-oriented, fair and very good.