FloydReviews of floydhome.com

I hate this company so much I want to stop strangers from losing time and money. My first Floyd experience was pretty good. I have the sofa in birch/oat and I actually find the quality to be really good. However, this is the most uncomfortable couch which isn’t their fault since it is made of wood and I should have known better. It’s more for show looks great. Since I was happy with the quality of the couch I decided to go for the king size bed with headboard in walnut. This shipped relatively fast and I was pleasantly suprised. When the bed frame arrived the headboard and bed platform itself were two totally different colors and material. The headboard seemed like it was correct but the bottom was so different I can’t even understand what had happened. Nightmare trying to get ahold of customer service. You can send an email and wait 5-7 days for each response or you can call a phone number that’s hard to find only to get the answering machine or a person who has to transfer you to a department that is out right now. Anyway, finally get a hold and my options are a refund where I have to back up the bed or I could keep the entirely wrong bed for $200 less (Aka $1800 for a mismatched bed lol) so we went with the former. 12 weeks later I get an email saying my bed shipped. 3 weeks after that I get an email saying that there was a fire at the warehouse my bed is at and it’s gonna be another 9-13 weeks. I have now arranged to be completely refunded by floyd and not get a replacement because I am done. I’ve waited nearly 5 months for a 2000$ bed and they couldn’t even give me a phone call about the fire and ask me what I wanted to do. Oh and to make it better they have offered a $70 gift card for my inconvenience which is really just an incentive to give them more money because you can’t touch even a side table for less than 250$

Bed side tables ordered late Nov 2022. Both items came damaged (Feb 2023), not via transit but poor craftmanship and assembly - screws stripped out and scratches on painted surfaces. After reaching out to customer service, (two week response time) we are told replacement items would ship 5-6 weeks later. Fast forward to May 2, 2023 and we are told there is another delay, and items wont be shipped out until mid June. Over 7 months to deliver over $500 worth of product...and that's assuming either the items ship and/or they come undamaged. Overall, one of the worst experiences I've had with any company.

I purchased a $2500 bed that was delivered damaged. Despite multiple attempts to contact which can only be done via email they have not responded. I do not recommend this company

The customer service is horrible and non-existent. Tried calling three times and nobody responded. Emailed several times and the response was a bot. If I were you…I’d stay clear and purchase elsewhere.

The customer service has been horrible. We order a bed 11 weeks ago expecting 5-9 weeks per their website. There is no way to follow up with anyone directly. After a 2 emails, they said oh great news! the bed is on its way via our freight company RXO. That was 2.5 weeks ago and RXO states they never received the order. Still no response. DO NOT BUY ANYTHING FROM FLOYD.

Absolutely miserable experience. I purchased over $700 in bedside tables from Floyd in NOVEMBER 2022! On the site it said it would be delivered before Christmas. It was a christmas present, and literally on Christmas day we received an email saying that actually the product never shipped and wouldn't ship for another 5-6 weeks from the date of the notice. I had to scramble and buy a giftcard for my daughter instead and apologize that no christmas presents would arrive in time. 6 weeks later (end of Jan), no update from Floyd. I emailed again and they took 13 days to respond. Finally, their response comes, and the tables are delayed again and its another "5-6 weeks from the date of this notice". So, 6 weeks later, I email again as the date has come and passed, it's now March and the company has taken my money and provided no products, has been cagey whenever I email, never replies in a timely manner, and then makes promises that they never deliver. Finally, a week after I emailed in March, they replied again saying 5-6 more weeks. They have never offered a discount, any money back. I spent $700 and don't expect to ever ever even see the product. I can't log into the site and there's no way to get an update except to use their contact form and wait 10 days for them to reply. This has been the most horrible customer experience I've seen in a long time. Avoid at all costs.

Do not purchase from this company. They are the absolute worst company I have ever dealt with. I am sorry that I did not do my due diligence and research customer reviews as they are all bad. Horrible just horrible. You can find much higher quality and aesthetically pleasing products than what you get from this joke of a company. Products did not look as they were advertised and are way too expensive for what you get. Customer service is awful. Do yourself a favor and go elsewhere. Floyd should be ashamed of themselves. Stay away.

Purchased the sectional on September 5th. Delivery estimate was early October. In February there's still no couch to be found, one half was made and other half went missing. No customer support and at the end offered a refund after holding my money for 5 months.