verify12
Avoid at all costs horrible service
I placed an order for a dozen roses to be sent to Brazil, the order was supposed to be delivered on June 12. At 4pm when it still hadnt been delivered I tried calling all of the customer service numbers listed on the website USA:+1-212-655-3075 UK: +44-20-3026-2532 India:+91-22-6457-6457 I never got a response at any of those numbers I called each one over a dozen times I also tried emailing [email protected], [email protected] I got an email response saying that the delivery was going to happen between 9am and 7pm I kept following up and getting the run around, they sent me an email saying they tried calling me but the phone was busy which is BS, I saw the phone ring once and there wasn't anyone there when I answered I tried calling the number back but got an automated prompt telling me to leave a message and someone would call me back. The flowers were finally delivered at 9pm and it was not what I had ordered and paid for. It looks like the florist didn't have anything left and just sent whatever they felt like. I am very disappointed with this entire experience, I was trying to do something special and because of this company and their poor service and standards it turned out wrong. I would have at least appreciated the chance to speak to a live agent to know that someone was trying to rectify this and actively working on it. I will never order from them again and I highly recommend others stay away
Response from Flora2000Sep 16, 2013
Dear Verify12, We are extremely sorry for the entire incident. Be assured we would get this resolved for you as quickly as possible, however we need to locate the order in our system. For doing that we need the FLO order reference number or the email address used when the order was placed. Please advise on the same do we can proceed further. Regards, Flora2000.



