Andrey
Flora2000 sucks
Oh guys, I just was f***ked by this company, u even can image how. They ruined my surprise to my lovely wife on 8th of March. I purchased flowers to be delivered to her work place, and they didn't do this at all, she already left. I was writing them during the day, they keep saying that - we are top- company, so we don't have negative feedbacks, and other bull***t, and what I see that all inet is full of negative feedbacks for this company, and now when Im claiming my money back they just ignore me. So, never work with this company. My day is totally ruined
Response from Flora2000Apr 25, 2012
Dear Andrey, this is Richard from Flora2000.com If we are correct, your comment is with regards to your order number 1099411 with Flora2000. As per our email communication with you on 8th March 2011, we had informed you that your order had been placed on hold by us for a verbal confirmation. (a security measure sometimes used to ensure that our customer's card is being securely used by the right person). On 9th March 2011, we received an email from you to cancel the order stating that your wife (Natalya Kravcova: recipient name mentioned on the order) had already left the delivery address. We replied with a confirmation of cancellation of this order on 10th March 2011, stating that your card will not be charged at all in this instance. Therefore, in this case a refund could not be processed since the card was only authorized for the order amount, but never charged. In case you wish to get in touch with us, which will help us further clarify the situation, we request you to kindly call us or write to us at [email protected]. Warm Regards, Richard Fulham. www.Flora2000.com