Colleen W.
Incompetent and Useless
I placed an order on Saturday 27 September for delivery to Ocala in Florida USA on Tuesday 30 September. I paid a lot of Sputh African Rands for the order, and trusted that it would be received on the intended date by the birthday celebrant. It has still not reached its recipient, and in following up with Flora 2000, I received a message telling me that my order has been cancelled due to unavailability. At no point did they send me an email, firstly either to confirm my order, or secondly to let me know it had been cancelled. They are completely incompetent, and customer service is non-existent. Never will I ever even consider making use of this institution again, and neither will anyone acquainted with me.
Response from Flora2000Oct 2, 2025
Dear Colleen, We sincerely apologise for the inconvenience caused. This was a rare instance where our services failed to meet your expectations. We assure this would not be a cause for complain in the future. Please accept our sincere apologies once again for this mishap.