Floor & DecorReviews of flooranddecor.com

I ordered kitchen counters. They came out to measure. I showed them pictures of what I wanted. They didn't build them correctly. I had to pay for them to a part of the project. When the other half was delivered, it was of a different material (see pictures). They told me to call their subcontractor, the person THEY hired to do the job. The subcontractor sent out someone to inspect and that person verified that they used two different materials, but then offered me a small discount off of my $5,000 counter job. I said I wanted them fixed. They told me they didn’t have either material so couldn’t match them – “they were good enough.” I went back to F&D, who first told me I should deal with the subcontractor. I told them that I purchased the counters from them, and if their subcontractor didn't deliver what THEY paid for, it was on them. I should be able to go to the place I bought them and have my problem resolved. I was promised a call "the next day." I heard nothing. I called. I was again promised a call the next day. I've heard nothing and it's been another week. I called again and was transferred to the corporate offices. They promised a return call. It’s been another two days and I’ve heard nothing. Altogether, it's been over six months and I don't have what I paid for. I don't trust them to make this right. On top of all that, one section has a huge splotch on it that (see photo).

Resent made a purchase of Schluter products at Floor Decor in Levittown.Not being very familiar with this product I asked for help. Alessio walked me through the installation steps and parts/ products I would need. He could not have been more helpful , if he couldn’t answer a question he got someone who could. Alessio is a credit to your company . Thank you , Frank D.

My husband and I met with Charles Boyd in the Gainesville, Fl store to discuss bathroom tile for a new home. Charles was very helpful and made the whole experience pleasant. He put together several great tile and pattern combinations that looked great. I can't wait to work with him on the rest of the house!

John in design at the Tucson location was amazing. Such a great experience with valuable information and suggestions that helped me make the perfect decision for my design.

NO ANSWERING CALLS AT THE ANTIOCH ,TN STORE. Called and tried every option. The call rings and rings then abruptly hangs up on you. I am so glad I didnt actually purchase the product. If they dont even answer the phone after 7 trys then that speaks loudly to me.. decide for yourself but I will simply shop elsewhere.

We've had good experiences with the people at the Orlando Floor and Decor. The store concept is great and the product they carry seems to be a good value. They're great at returns for small items but things fall apart when you have larger quantities. We used their calculator for a 3000 sq ft flooring project and ended up with 33 boxes more than we needed. The project has taken longer than anticipated and we missed the 90-day return window by three weeks. We've gotten used to working with companies like Ikea that give 180 days. The product we purchased is still sold in the store and all 33 boxes are unopened - in beautiful shape. The return was denied at the store by an automated algorithm. We were told that we could appeal the decision with their third-party retail company - Retail equation. When I called them, I was told there was nothing they could do as they work off the same algorithm. I'm not sure why I had to call them to hear that. They have now sent me back to Floor and Décor and I'm waiting for a formal form to fill out. Bottom line is that there seems to be some good folks working for a good concept, but Floor and Décor as a corporation has separated themselves from actually caring. In a world threatened by big corporations not caring for the right parts of business, I'd rather not support any company like this. I'll update this review if things take a turn to the better.

I bought a vanity at Floor and Decor (combo sink, top, vanity). The brand was Studio Design by Avanity. Within six months there were chips all over the vanity and then my daughter dropped a jar in the sink and the sink blew apart. No empathy or compensation from the store or manufacturer.

Terrible company with loan shark lending practices.