Floor & DecorReviews of flooranddecor.com

We were excited to get floors from floor and decor in order to redo our entire house prior to the delivery of our son. We were told to buy 10% extra in terms of flooring just in case and so that is what we did! After we were done with our project we had leftovers. Because of the early delivery of our son it took longer to finish the house than expected. Floor and decor was not understanding and wouldn’t refund us. Because we took more than 90 days to finish our floors (which they did not make us aware of when they recommended we purchase extra) they said there was nothing they could do and we should try to sell it online or something. I don’t recommend buying from here. Go with another company that is more understanding and willing to work with you!

Excited about new Springfield store until I went there. Shopping for new bath and kitchen to be done in next couple of months, they had a designer on site with customer so I looked at tile instead of hanging around like a vulture. She left , employee called her, when she came out of very important meeting was not happy to deal with paying customer. Kid who called did his best to help but was not trained to answer questions about choices like bullnose subway tile in matte? Or shiny brochures on custom marble counter tops but how much? Couldn’t be more disappointed, thought I’d be spending my money here for better customer service but back to big box stores. Line at only register was snaking around store, guess employees were too busy in important meeting to help out the only 2 employees taking care of customers. What a disappointment.

Just visited F&D again to look at tiles for my bathroom and I was consulted by Romeo. WOW, did he ever open up a whole new world for me; he explained about small tiles versus large tiles on the walls of my yet to be created walk in shower, Educated me on floor tiles, and the various myths people are stuck on. How to spunk up the look with a beautiful colored grout. I am just blown away about his knowledge and design ideas, which now means that I will be over there, and hopefully he is there as well, to start figuring out which tile for the wall and which for the floor. I am really going to create a beautiful bathroom on a budget. Mille gracia, Romeo!

I went to the Floor and Decor in Temple, TX. Ty was extremely helpful! He took time to explain all the different types of flooring to me. Thank you for caring! I had a great experience!

We went to the store in Sanford, Fl today, our first time there. Shopping for tile for a new shower to be built soon. A young man named "Cora" asked if he could help us, I said we needed a designer and radioed for one. No one was available at that time but I asked he might be able to assist us. He responded that he thought he could. Why this young man is NOT a designer is beyond me. He was so knowledgeable and patient with us. Took us where we needed to be to shop for 4 different products and inserted his very wise opinions. He scanned all our picks into the system so our contractor can come by tomorrow to pick them up. A HUGE shout out to Cora, we would always ask for him from now on.

Don’t believe in warranty! We bought expensive flooring that has 5 years warranty. Less than a year and we have bunch of cracks and chips. What they expected us to do was spend $500 from our pocket to make expertise and they will think about their next steps.

Floor Decor and More in the Ocala area total fail. Sent 2 different floorings wasted precious time and money for our family. An employee broke my husband's toe while rolling a cart over it and the store headquarters blamed it on my husband. I am sick of this company and we will never do business with them again. Customer service was evasive when needed and had to be pursued to receive money due back to us. I cannot believe the company will stay in business long. You can't have products and not take care of the customer's needs or protect them in their store. I will never advice people I know to go this box store. I gave a one star only because I had to put something to start my review. HORRIBLE experience. Never to return. I can find good products and good customer service else where.

The store on Cleveland Ave in Fort Myers is the worst. TWICE they screwed me over. I purchased tile last week and they scheduled delivery for today. I got up at 6AM to drive an hour and be available for delivery. About 2PM I called asking for update on delivery time (they had sai 8AM-5PM)..and they informed me it was not being delivered today. So I left town early, spent hours waiting, only to find out they were not going to show AS THEY PROMISED. Take your business elsewhere. I told them to give me credit and I will go elsewhere as well.