Floor & DecorReviews of flooranddecor.com

The manager Mark at the Wesley Chapel location seemed totally disinterested in helping me. After ringing me up, he went to pull products and sent word that products were not available and to refund me. Thankfully, Michelle Zapata stepped in and made me feel that my project was the most important thing to her. She found the products that Mark said weren’t there and did not leave my side till I had everything I needed. Michelle should be the manager!!!

Their sales people over sell products by misleading customer with a fake promise to fully refund any unused item at any time. In reality, when you need to return unused products, they find excuses to not provide full refund.

The store itself is awesome. The in-store employees are very helpful. The nightmare was with their installation vendors. They do one estimate, then upcharge for additional materials AFTER the installation was completed. Please find more honest installers.

Wood Manager at Cumming Floor & Decor, Livio was quite helpful with replacing damaged flooring with new product. Good Customer Service.

I recently went to Floor and Decor for a design session with Cia in Atlanta. I could not have been more pleased with our session. No sales pressure and she shared tons of design ideas for my space. What a pleasant experience.

This review is about the Devon, PA location. For selection, I'd give this place 4 stars. But I've been in there twice where staff members were either rude and/or rude and lazy. And when you spend a lot of money, you don't want rude! I bought some engineered wood flooring that is very pretty, was a great deal as it was on sale and about 1/2 the normal price. But my contractor pulled up to load it in his van, and the guys dropped the pallet right in front and refused to load it into the van. All other cars and vehicles we saw were being loaded, but the guys were lazy and didn't want to do their job. It took a complaint to the store manager, and threatening to have them refund all my money, before it was then loaded in the vehicle. My contractor's been using that place for many years, had sent many customers there, including me, and was very, very upset about this. He's pretty chill, so it takes a lot to set him off. The next instance, I've been back and forth at least 2 dozen times getting samples for a backsplash. I finally decided on "the one," and went to purchase it today. I was made aware at the register that you could not bring back any extra tiles unless it was a full box, even though I was buying loose tiles because they did not have a full box. It made absolutely no sense! I phoned my contractor to double check the amount he needed, to ensure there was as little waste as possible. An employee named Tim listened in on my conversation, took it upon himself to be offended by us not being happy about their return policy, and yelled at me and was very rude. Again I needed the manager and was ready to leave the product. There is no reason for someone to eavesdrop on my phone conversation and then interject himself in that conversation. There is no excuse at all for being rude to a customer who was not even talking to them! So I can recommend this place for its large selection. I had expected to buy more flooring for my basement there, but will now seriously rethink that and see if I can find it somewhere else. I know what I want, so I can buy it elsewhere. It will depend whether or not the price is good enough. You don't need to shop, especially when dropping a lot of money, at a place where they don't respect their customers and don't appreciate their business. On an extra note, I will say that Dan was very helpful in finding me the tile I had come in for in the back, when there was not enough on the shelf. And Zach is the manager who smoothed things over twice.

We received exceptional customer service from the Addison St. store in Chicago. In particular, Jeff, the Warehouse Manager, went above & beyond to fix our flooring issue. We ordered hardwood from a STL store to be delivered to our home in Chicago. Jeff managed the delivery only to find out STL keyed in the wrong sku resulting in the wrong hardwood delivered. Jeff quickly called the STL store & worked through the process to get us the correct hardwood. Jeff was in constant communication with updates. Pickup & delivery was seamless & Jeff followed up to ensure we were satisfied.

This place has a lot of good stuff. But the people who work there are something else. Their attitude towards people is horrible. If you ask them a question. They became so mad at you. If you get there at 6:30. Which is they will close at 7 pm. They can’t wait you get out there as soon as possible.very mean and impatient with you.not even talk about getting any service. The products I give 5 stars. The people I only give 1 star.