Flexsteel Industries, Inc.Reviews of flexsteel.com

We have a Flexsteel sofa we bought that just recntly started falling apart. It is just my husband and myself so no small kids around The back started to curve so the furniture store we bought it from tried to get service from the company. The company does not service them. They were told to fix it themselves. So, they took material off to find out there was no brace at all in the middle of he sofa so of course that is why it is curving and falling apart. The cpmany was sent pictures, the rep contacted multiple times with no real solution. We are gtting under a $200 credit from them which is unaccepable. They said they would send a properly made frame but we were responsible for taking the fabric off and installing it on the new frame. OMG!!!! The sofa was well over $2,000.00 so I am very unhappy. I would suggest others looking to buy flexsteel be careful. We are stuck with a piece of crap.

This company/chair is absolute GARBAGE!!! They ONLY talk/deal with their dealers!!! There is NO WAY you can talk to a tech. rep. or ANYONE AT ALL!!! I bought their BEST chair and after 4 weeks, there are metal “ribs” pushing up into my butt & into my low back!!! NOTHING I DO WILL FIX THIS!!!! My dealer doesn’t want to talk with me because I bought from their website and I live in So. CA!!!! They are in Chicago,IL.

The recliner steel braces have cracked on all of the right angle ones. They are way too thin. When trying to replace them they want $130 to just come out and look at it to see if it is under warranty and if it is I still pay the $130? What good is a lifetime warranty if I have to pay that every time and this is the second time this has happened? The quality is just not there and I will be never looking at that brand again!!! Buy at your own risk and just throw the warranty away!! Can’t cost that much to send me the bracket and I can put it on but nooo.

A little over a year of receiving our leather flex steel power swivel recliner with power headrest and lumbar, the we noticed a color diffencence on the headrest. Upon closer inspection, we noticed that the actual color was peeling off. When we tried to submit a claim, we were told that this was not covered under the warranty and that the color was painted on. I have never before heard of painting a color onto leather furniture, I always believed that the leather was dyed. After this experience, I would never recommend anyone purchase any Flexsteel Furniture product.

Just received a Flexsteel sectional which we ordered. Was appalled to find there is no dust cover on the bottom of the sofas. To me this is an unfinished product. I never heard of such a thing. Called Flexsteel and got nowhere. I would not advise buying their furniture. The quality has gone down since the last time I bought from them (those sofas did have dust covers). I am sorry I'm a repeat customer.

We spent the extra money on these because there talk about the limited life time warranty. The sales place where we bought it said they cover everything but the fabric or leather. The first thing to go was there fancy spring system. The top of the couch without the cushions sits three inches below the front of the couch. Then the cushions broke down. The dealer doesn't want to know anything about it or flexsteel. I would never.... Purchase there stuff again. I have a couch and two chairs.

Flexsteele refuses to reimburse us for a service charge we incurred because they sent 2 incorrect parts to us for a furniture repair. They said their company is incapable of sending us a check or any forms of reimbursement even though it was their error we incurred the fee. Do not buy anything from them, their customer service is miserable.

Absolute Junk. The color will come out of the leather within 9 months and you'll be left with an overpriced piece of junk