Patricia
Purchased my sectional from an…
Purchased my sectional from an excellent retailer with top notch customer service. Disappointed the sectional had no dust cover as it is dropping dust and tiny wood slivers on my floor. From what I understand it is because Flexsteel wants to show off the blue Flexsteel frame. But it also shows that they use very inexpensive pieces of wood to build the balance of the frame. In fact the right side of my left sectional, right under the cushion drops down 2" across 15" of the frame, an obvious wood cut error. I would expect that quality control would catch the error, and replace the piece of wood, but what they did was just put the cushioning and leather over the top of it and leave it as it was. It appears the "true" entire package warranty is only a year. For this reason I was hesitant to add a dust cover as it might invalidate the warranty, however, the dust got to be too much. I also have dogs and can only imagine the dog hair that could collect throughout the frame over the years. It was easy to do with a staple gun and dust cover fabric from Amazon, only about a $9 investment, well worth it. The comfort weight and sturdiness of the sectional is quite good. The leather is beautiful. It is just disappointing that a company with such brand recognition is no longer paying attention to the details.