Manufactures upholstered rocker-reclining chairs, swivel rockers, chairs, sofa beds and loveseats.
Flexsteel Industries, Inc. (flexsteel.com) has 54 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Cathy G.
We bought the Power Flexsteel sectional in leather 1 year ago and could not be happier. We purchased the matching chair too and bought the extended warranty as we have 2 cats however we have not needed to use it yet. This is our 2nd Flexsteel sectional and we wouldn't buy anything but Flexsteel.
Howard P.
Expensive junk. For a quarter of the price, maybe. Besides QC issues, check out the instructions I got with $500, each, dining chairs. "Wipe the chair clean with a soft , dry cloth, after each use". After each use! Just a convenient way to get out of their warranty. I won't go in to the rest.
skiordie
Purchased a Flexsteel sofa and chair for $8000 on Feb 21, 2024. 14 months later in May 2025, the chair upholstery seam is separating where stitched together in the seat. Contacted vendor and salesperson inquired in purchased Guardsman warranty which we did not. Had done research on Guardsman and review indicated they have quite a reputation for not honoring warranties. So I now have a $8000 living room suite from Flexsteel that lasted 14 months. Do not recommend their products.
Carolyn
On January 6, 2025 we bought a new Fllexsteel chair thats a rocker recliner with electric control. Today, April 29, 2005, I called the store where we purchased it. The seat area is full of pilling and it looks awful. The person I have been communicating with at the store said this is normal and not a fabric defect. We need to get a sharp fabric razor and may need to do it several times to maintain it. We are an older couple who over the years have purchased several pieces of furniture, and have never experienced anything like this. I emailed the Flexsteal company, and their answer is that they are highly rated by customers and unfortunate that it's not quite meeting our expectations. If we had been told about this problem, we never would have purchased the chair. I can't believe that they have no problem with this problem for us. I would not ever recommend buying a Flexsteel product. To me the fabric is very poor quality that it pills when it isn't even 4 months old!
Dan
Their modulars are garbage. Bad design where the cushions fall into the slot and have no support and worse still - they ask you to go get it upholstered elsewhere and that they do not sell cushions, even if you bought it a few months ago. The cushions are low quality. Sick to myself stomach at this company and their responses. I spent close to 10K on this modular junk that is a total eyesore.
Bill M.
Customer assistance is terrible bought a recliner from them and in lest than a year it has issues....
Debbie
Absolutely the worst experience ever!!! They’ve brought out 4 ends to the sectional (one was the same as before), the last one doesn’t even match the color. The store we bought from has tried to contact them numerous times, no response, I sent certified letter to CEO no response ~ THEY JUST DON’T CARE. I tried to contact through their FB site, again no response, this has been going on since Oct 23-now. Once they have your money, that’s it. I’d never recommend their products even for my dog’s house!!
Chris C.
My wife and I purchased a sofa and love seat set Flexsteel branded 2 years ago. This is our second purchase from the company and the first set suffered 2 broken springs that have lifetime warranty. The replacement set was very expensive and within 2 months the right side of the loveseat shifted and was visibly lower than the console or the left side. We filled a claim and a factory rep and the seller from the store came to our home but refused to acknowledge the fact the furniture was not assembled properly. No work was done by the company to repair the furniture. Instead I disassembled the right side and shimmed it to be level with the rest of the loveseat. Now after 2 years the seats sag on one side like the original furniture did but the flat springs are still intact. On closer examination the stuffing on the seats is obviously broken down and lacks proper support on one side of the console and the far side is opposite with the higher side opposite still. One of the primary selling points of Flexsteel was that is was made in Iowa USA. On turning either unit over there are labels stating it is made in china not even in the US. If you want to learn how to repair furniture please buy Flexsteel brand, otherwise look to alternatives at lower prices and more reliable customer service. Made in china is not always the sole reason products are shoddy. Design and marketing by this company make their furniture less reliable and more expensive so be forewarned to stay away from them.
