Flexsteel Industries, Inc.Reviews of flexsteel.com

I bought my recliner from Sheraton in Willoughby ohio. It's pretty but not well made. Probably done by robots. The mechanism underneath is all bent and the backrest isn't fully filled in at the corners. The man who was here has to come back to correct everything. Unfortunately the days of pride in workmanship are over.

Bought a brand new Henry leather recliner. 2nd week the left chair was inoperative. Took a week to have the guy tell me he has to ORDER part. 1 month later still waiting. Flexteel, a Wisconsin company absolutely does not care. Talked to cust service and got a big mouth from a woman that thought it was all about HER! All because they are using china junk motors! And china is intentionally dragging their feet!

Hands-down, the worst couch I ever purchased. Upon delivery, lines don’t line up, hooks to attach sectional don’t line up, no cushioning. Had people come out twice and didn’t help. Horribly uncomfortable and $6,000!!! Have had 1.5 years and creased worn seats. My mom comes to visit and can’t even sit on the couch because she is so uncomfortable on it. I tell everyone to stay away from this brand!

I recently purchased a flexsteel electric recliner. It is a comfortable chair and, being retired, I utilize it alot. However, the quick of the chair is terrible. I had it around 6 weeks when it started to make this horrendous squeaky noise. That doesn't really do the noise justice. Whenever I would sit in it or get out it would this terrible noise like steel grinding on steel. I had someone come out to look at it and of course it didn't act up but it continued to get worse. Then 6 months in it just stopped working! The switches were dead. Got the service tech out and found out the motor and switch were bad. The whole undercarriagealso had to be replaced. 3 weeks later the parts came in and they were replaced today. I have low expectations on how long these parts are going to last. For $1600+, this is a piece of junk!! I should have stuck with lazy boy. I will NEVER buy another flexsteel product again nor will I recommend it to anyone I know. American product at its worst! UPDATE: HAD LOWER ASSEMBLY, MOTOR & WIRING HARNESS REPLACED. IT IS AGAIN WORKING ,HOWEVER, THAT HORRIBLE NOISE PROBLEM IS COMING BACK! WHAT A HORRIBLE PRODUCT! NEVER AGAIN!

Flexsteel "Leather" power recliner. Warranty that is no warranty! Armrests, seat cushion & headrest rip/peel after 18mos. Upholstery warranted for 12mos excludes "wear ,& tear" only ",lifetime" warranty is on metal structural components. "Tanning" rubbing off at all points of contact. Surprise! Flexdteel "leather" is a paper thin low quality veneer. Even faux leather has better wearability. Waste of money. Never again flexsteel

We ordered a flexsteel chair and it was delivered a few weeks ago. it is too small-the measurements of the chair do NOT match the measurements of this chair on flexsteel’s website-some measurements are too small by 2 inches! flexsteel refused to anything about it when we contacted them directly. the furniture store agreed the measurements are incorrect but have had no luck with flexsteel either. the store is going to try a couple things to make the chair more comfortable but of course it will never be the right size. At least they are trying something, unlike flexsteel.

Have a recliner that leans badly to the left has sheared bolts and rivets and has never been right, warranty is worthless as the labor is not included,and the labor rate is higher than most auto repair rates

Terrible quality. Arm broke off chair after 100 pound person sat on it and the so-called performance fabric stains and will not come clean. Fabric from 20 years ago is much better than their "New" technology. I could never recommend this brand.