Flexsteel Industries, Inc.Reviews of flexsteel.com

We purchased a FlexSteel sofa and loveseat. Supposedly Top-of-the-Line. Over $5,000 for both pieces. After 3 1/2 years, the zipper on one of the love seat cushions on the sides and back has unzipped and will not stay zipped. We purchased the warranty with the furniture to find out this is not covered. The company had basically no response - we had to reach out to the company we purchased from. FlexSteel takes no responsibility.

Not even a year and the recliner quit working my husband got it to work but now more than a year and a half quit again . Called the company my husband took the part out knows how to replace it but they want to send a technician charge for that and charge more for the parteven though we know the problem just trying to rip you off for more money. Sometimes better buying cheaper and replacing when it wears out. This will be the last flexsteel bought by us.

One of the much vaunted blue steel springs snapped, and regrettably the limited warranty excludes everything but the part. The springs are part of a unit, thus the whole thing is done with the loss of one spring. Love my recliner sofa but beware of issues of durability and repair costs. And keep the receipt, this is demanded for any warranty.

I think I would pass on flexsteel. Our recliner is not working, switch or motor. No response from flexsteel with the dealer who we bought it from, not indication of when the parts will come in, no response to the furniture store when we ask them to ask about parts.

Flex Steel electric Sofa recliner seat cushions are compressing after 1 month of use. We already had more foam support added from warranty service but it did not fix the issue. There are many complaints about Flexsteel being made with inferior materials. This couch on show room floor seemed very comfortable. Now it is getting more and more uncomfortable. And you can never get comfortable lying on the sofa due to how irregular the cushions are considering the center cushion on non reclining portion of the sofa is engineered differently from recliners. I wish I had read these reviews before I bought it. I bought the Model 62L, Model number 20SH 71SW 22SD 26AH 70OD 8WC.

I recently purchased a flexsteel electric recliner. It is a comfortable chair and, being retired, I utilize it alot. However, the quick of the chair is terrible. I had it around 6 weeks when it started to make this horrendous squeaky noise. That doesn't really do the noise justice. Whenever I would sit in it or get out it would this terrible noise like steel grinding on steel. I had someone come out to look at it and of course it didn't act up but it continued to get worse. Then 6 months in it just stopped working! The switches were dead. Got the service tech out and found out the motor and switch were bad. The whole undercarriagealso had to be replaced. 3 weeks later the parts came in and they were replaced today. I have low expectations on how long these parts are going to last. For $1600+, this is a piece of junk!! I should have stuck with lazy boy. I will NEVER buy another flexsteel product again nor will I recommend it to anyone I know. American product at its worst! UPDATE: HAD LOWER ASSEMBLY, MOTOR & WIRING HARNESS REPLACED. IT IS AGAIN WORKING ,HOWEVER, THAT HORRIBLE NOISE PROBLEM IS COMING BACK! WHAT A HORRIBLE PRODUCT! NEVER AGAIN!

Terrible quality. Arm broke off chair after 100 pound person sat on it and the so-called performance fabric stains and will not come clean. Fabric from 20 years ago is much better than their "New" technology. I could never recommend this brand.