Fixd RepairReviews of fixdrepair.com

THIS COMPANY DOES NOT OFFER VALUE FOR YOUR PREMIUM PAYMENT. The power went out in my kitchen. I followed instructions and set an appointment on line. Fixd confirmed the appointment. I took time off work to be at home during the two hour service window. The technician never came. Fixd 'customer service' is unreachable. I was able to figure out who the technician was from the 'confirmation' text I received from Fixd. I called the technician. He advised me that he had 'real' clients he had to service and Fixd clients had to wait. He though he could make it by later that day or the next morning (as if I could simply wait at home for 36 hours). I again tried to reach Fixd customer service - no way to penetrate the system. Ultimately, I was without power in my kitchen for 5+ days (until I found and paid for the fix on my own). I think the only reason Fixd customer service ever contacted me was because I put a complaint on the BBB website. What Fixd offered was more paperwork and delay - I had already paid my own money to fix what Fixd failed to repair. In my opinion this company is fraudulent and I will be seeking compensation in court.

***UPDATE*** I STILL do not have my A/C fixed. When the technician left on Monday he said he would be back Friday. Today I get a message that my repair has been pushed AGAIN further til the October 6th. For the first six months Fixd was wonderful for minor appliance repair. My issue came as my A/C went out when temps were in the mid to high 90's. 1st I had to wait two days to get an appointment. 2nd, when the technician came he knew what was needed within 30 minutes of inspecting. The issue is he would order the part and would not be able to install until Tuesday or Thursday of the following week. Now I receive a call that they will have to push it out to the following Monday. Two weeks without A/C in South Texas is near unbearable. When I contacted them and explained I have small children and take care of my elderly parents they were looking at additional options to help (Portable A/C, fans, etc). They called back and said they were still working options. Still nothing. I will NOT be renewing with Fixd. Extremely disappointing when I needed the he most.

We hired this company about 3 months back for a/c Installation. The experience has been horrible. 1st. they guaranteed a price and when we agreed to take them on, they increased the cost. The agent said she had overlooked an item. 2. They had issues on installing one of our units. The tech suggested problem was a thermostat. He replaced it with one he said was Wi-Fi enabled. It was not. I called and a manager argued with me it was until I asked him to walk me through how to make it work. He stated “I am not a tech" I had to show him the thermostat on the target website and show him it was not. Though this was replaced with a Wi-Fi enabled one, I was taken aback by this managers assumption of my ignorance as well as his relating to their business of temperature regulation. 3. The unit, a trane did not work. It was very humid upstairs. The tech they sent said it was our fault as we kept the bedroom doors closed. The unit we replace was much older and supposedly less efficient but never had a similar problems. The tech’s solution was to lower the temp in our house until it felt like winter indoors. They sent in a different tech who diagnosed the thermostat for the unit upstairs was to blame and changed it. He also was suggesting that the failure in cooling was because we did not have a large enough vent. As stated, the a/c system in the house was installed in 1995 had been working well with the vent size we had. Marlon though is the one person in this organization I can report no problems with. Although he did promise to return and replace the thermostat on this unit with a Wi-Fi enabled one. A service manager reported he would make this happen. This has not happened to this day many months later. 4. Our system which is now about 3 months old broke again 2 weeks back. We called and they reported they needed to replace a defective part. Note the unit is brand new and 3 months old. The tech reported they had to order the part and it would take 3 days. I asked to speak with the manager and he was laughing about the matter and blaming covid 19 for delays. I had to tell him over the phone that this as no laughing matter. My wife called them after the 3 days and was promised a manager would call us back but none did. The 3 days became 10 days. When we called about day 7 we, were told the part was ordered and awaiting a tech to install it. It had been sitting there for 3 days per the person we spoke to. The tech who came to install it reported that he was not made aware the part has there and that they had cancellations and would have gladly come in to replace the part. According to them, the company focusses on new installations and not on the repair of the faulty units they install. I agree with his on this part as they seemed very prompt before we paid them for the job but after they had received the money, it was “ appropriate” for them sit on a part for more than 3 days while a family in Houston was enduring 80+ temp with humidity . In summary, this company has a good sales pitch, they are dishonest as noted above and care about their clients’ money and not their plight. Marlon and Beatrix are good reps for this company. I decided to write this review especially due to the manager laughing over the phone and I had expressed to him the temp upstairs was in the 80s and humid. In my 43 years, I have never felt such disdain for another human’s plight. I feel others should know what to expect from them.

Worst home warranty company! I am a Realtor and I send business to home warranty companies. I will never recommend Fixd to a client and will advise other Realtors to do the same. I have been lied to multiple times through the Support chat on the App. When I get a supervisor involved they just apologize for the agent telling me wrong and will not cover the repairs. The last supervisor I was emailing with was rude and never made anything right. Update 9/30/20 Was emailed by customer service last week and no effort was made to make anything right. The agent told me she is sorry I was told incorrect information, and to just contact her in the future about my home warranty. I am very disappointed and do not recommend this company to anyone. Just save your money and go with another warranty company.

Worst company ever. I called for dishwasher repair, the coil was broken, it took them 3 chats, 2 emails to finally come out and fixed it They it started leaking the tech came out spent less than five minutes and declared he would not do the job.... Took me another lengthy chat to schedule a call with a manager (Ps. those managers never call) yea our pool we had already paid for it in the warranty, they still charged us $200. and now they are having a hard time refunding. And you cannot get anyone on the phone, just chat with customer service reps who have no power to do anything except pacify you with "i am so sorry" , "I understand"..... Find another company, this one sucks

If I could rate zero stars I would. Fixd Repair installed two A/C units for us on 7/17 and 7/20. Installation went smoothly. However, since the units have been turned on, there has been an on-going humidity issues in the house. Both systems are blowing cool, damp air instead of cold and dry. Our humidity levels have ranged from 50-61percent. They’re lowest first thing in the morning and then rise from there. Compare that to my mom’s house where the humidity levels range from 33-37 percent. Fixd Repair has sent the same technician to the house three times. First visit, he made some adjustments which only made things worse. On the second visit, he reversed the prior changes and admitted he was stumped and didn’t know what else to try. He tried calling Trane Support, but couldn’t get through. He said he would continue to try to contact them to schedule an appointment when he could be at our house and on the phone with them at the same time. After hearing nothing from the technician that week, we contacted our sales rep who said he would get right on it. They called the next day and said they would be sending out a third party to look at the issue. It took another week to get an appointment, but to our surprise, they sent the very same technician out a third time, not a third party. How insane is that? The tech admitted he had not tried to contact Trane Support. I’m losing patience fast. It’s miserable sitting in a house that feels like it’s being cooled with an over-priced swamp cooler when it’s in the 100s outside. I contacted our sales rep again this past Thursday, but have received no response as of this morning.

3 strikes and they are o-u-t just like my A/C. In Texas, in August. The technicians have not been helpful. Opinion on last tech is tbd since a part has been ordered. Little hope since his reviews are 1 star for knowledge. May never have working A/C with Fix'd.

My ac unit was broken they tried to fix it I t did not work.they replaced the units Without any problem Thank you for the good service