Fixd RepairReviews of fixdrepair.com

If I could give these guys zero stars I would. The first job I ever asked them to come out for, they sent a technician who did not have the required equipment to even do the job. If I did not buy a ladder the day before he showed up, he would not have been able to complete the job, fixing a pipe in the ceiling. I proceeded to let Fixd Repair know I was unhappy about my experience and not a single person followed up. Since then I chose not to reach back out due to their lack of quality in service. Almost a year later I experienced issues with my toilet that ended up being a bigger rooted issue, but initially I called to speak to a representative to talk about the toilet and the previous job. It took me 3 business days to even get someone on the phone, great call back system Fixd! And yes, I called back before they did even though the manager wants to say "i see a call back, sorry you didn't get it." They would rather argue that they do not want to help their warranty holders. DO NOT BUY FROM THEM. Now that it is a bigger issue that they do not cover, they do not feel the need to do a single thing to help a warranty holder that still has a incomplete job done from last year.

Please pass this company Bye. They are absolutely horrible. I called in on Monday and explained my carpet was extremely wet and I did not know what was going on. I explained it was by my air conditioning unit. The representative decided I needed someone to come out and look at the air-conditioning and not a plumber. The appointment we set for Friday (June 19th from 9 to 11). On Friday at 7:30 I was sent a text saying the appointment was canceled. Again this was done through a text. At 9:00 I was sent another text saying the appointment was confirmed and another tech would be there between 9 and 11. At 10 am I received another text saying the appointment was canceled and rescheduled to Wednesday of next week. I immediately got on the phone and asked for management. The representative said none was available and Wednesday was the first thing available for me. But I still have a leak that has my carpet extremely wet. I hope this Pandemic takes your Business out of business since you care nothing about your customers. I am filing a complaint with the Better Business Burea and hope people read this. Please stay away from this company. Update!!!!!! So I have had 3 Techs come out to home. 2 plumbers and one HVAC tech. Another is scheduled for today (06/26/2020).I was not called to schedule an appointment I am assuming they were just going to show up. I have attempted to contact a manager to no avail. I also attempted to send an email to the General Manager (J Tinsley) to no avail. I have to get national attention to this company so I will be contacting the News Media. Please Please pass this company bye. They take your premiums for a service but don't deliver when they are needed. Please see the date this issue started and today 06/26 still no resolution. On 06/26 I received a text stating the appointment was canceled and rescheduled for 06/27. I have canceled my warranty with this company and went with another home warranty company. Please do not give this company any money for premiums. I promise you will be sorry. I am warning you, Stay Away. Sharon Thompson

A horrible home warranty company - I have bought and sold real estate for many years. I decided to use Fixd, I have a plumbing leak, I have been on hold for over 2 hours waiting for someone. I tried to log in yesterday online and after putting in email and passcode (as I am a new customer) it asks for my mobile number yet no place to input the number - so clearly a software issue. This company needs to get it together. DO NOT USE! I have a leak and its been over a day and still cannot get hold of a live person or set an appointment online.

Update May 2021: After my initial horrible experience, Fixd has actually come through! I know - I'm as surprised as you are. With about a month left to go in my contract, my AC compressor blew out. It took a week in the Texas heat for someone to come check it out, then another week to get the part and install it. But the good news is, Fixd covered it all 100% (except for the initial service charge). This was about a $2500 job and they took care of it with 0 hassle. So in the end, this turned out to be an excellent investment after all. Initial Review: Horrible service. I have a simple plumbing issue I tried to schedule two weeks ago. No one showed, no one has been assigned, and all 3 times I’ve contacted customer support they’ve said they’re finding someone “as we speak”, and yet they never do. And despite all of this, they’re refusing to cancel it and refund the $50 I already paid for the job. Isn’t it illegal to take someone’s money and not provide the service? If no one wants to come out, then fine - cancel it, refund the $50, and I’ll make other arrangements. I’m not sure who to file a complaint with so I figured I’d start writing bad reviews. This company was 100% a waste of money, especially given I was foolish enough to get the deluxe package.

I’m a licensed engineer, union carpenter, and have led multi-billion dollar commercial programs nationally and internationally for 35 years, so understand most technical and business aspects of building repair & maintain, from the high level all the way down to soil, rebar, roofing - the works. My recent experience with Fixd was Fantastic - on time, cleaned up after themselves, main plumber (who is licensed) was onsite to check/approve installation, high quality equipment installed, and no extra or "fake" fees as I've encountered with other warranty companies and their stable of weak contractors. They’re also a US company that is totally based in the US - headquartered in Dallas TX - so no overseas customer service with a language barrier. This was a great experience - my compliments fixd, and keep up the good work ! Curt Cotant, PE

Wish I could leave a review with NO star! Had AC put in Wednesday 25th took them 12 hours only to find the next day my heat won't even turn on. Both Friday & Saturday they said they would send someone out....never showed never called to say what happened. Really sorry of ALL the AC companies in this Valley I picked you, now I am stuck with you all. NOT A HAPPY CAMPER!!!

We’ve had them for less then a year and I can say now the only good thing about them is the app. Their technicians are not very good at their trades - everytime we have a problem it always requires a repeat visit because it isn’t fixed the first time. And when it isn’t fixed the first time you have to put it in like a new ticket, wait for them to schedule and then call multiple times to have them refund the $50 copay. Currently we have a problem with our air conditioning which is pretty important given current state and it wasn’t fixed with the first visit which took two days and now we have left three voicemails, sent two emails and tried chat with no response. Just a terrible company. I’d definitely recommend another one to save yourself the headaches and get a quality service.

We recently purchased a complete heating and air conditioning system from Fixd. There sale rep Jesse Cummins was very knowledgeable and gave us an unbelievable price. We did have some scheduling problems due to weather but Jesse was on top of it and kept us informed of the situation. But, except for the price, the best part of the experience was there technicians Chris and Fabio. These two young men were outstanding. Even though they had some unexpected issues during the installation, their knowledge and experience allowed them to come up with solutions without raise any concerns to us. They even worked late to finish the job in one day. Once again thanks to Chris and Fabio. .