Fixd RepairReviews of fixdrepair.com

I had a simple bathtub repair that I scheduled under our home warranty. Immediately after scheduling we received an email saying that we would be notified when a tech was assigned, but that never happened. The status of the job remained 'tech not assigned' until I canceled it. I tried to contact support, but I always got a message saying 'no agents available', and trying to send a message would just show a spinner on submit. They were happy enough to take our money for the warranty, but won't even pretend to honor it. Total waste.

My A/C system needed repairs and was too old to put money into repairs. Fixd gave me the lowest bid due to a credit for the parts they wouldn't have to replace on the old units. The install was rescheduled a total of 5 times over a couple of weeks while we were without air conditioning. Finally they installed it yesterday but could not activate it due to a defective part. I was promised by the installer that I would get a couple the next morning from his supervisor advising when to expect completion of the job and start up of my system. No one called even after I made the request twice again in the online chat. No response. I've now submitted an email to see if I get a response tomorrow. I am totally out of patience with the lack of response and the delays in service.

They don't deserve 1 star, needs to be an option for zero stars. This is the worst company I have ever dealt with, hands down. Don't even think about buying a warranty from them. My claim has been open over a week now for a simple repair, they keep canceling and pushing it back every day. I have had to take off work to accomodate themand then they don't show. Customer service is pathetic, I have literally spent almost a full day on the App and phone trying to get service. Do your research, save your money, they are terrible. Read the reviews and then go somewhere else.

So I recently had two problems, both of which Fixd refused to handle. First, I have a pool warranty and my salt cell developed a crack in the housing. Not covered. Strike 1. Next, my oven is failing and is a fire hazard. Some electric or plastic is melting below the induction coils. Not covered because it's okay for my oven to burn my house down as long as it still cooks food. Will be looking for a better warranty next year, not happy at all with Fixd. For the one problem they actually did cover (a plumbing leak), they planned to have me to wait 3 days to have it fixed even though I called and was able to line up their preferred contractor the same day. In the end he still came out that day but I think you get my point. Even IF you are fortunate enough to get them to agree to fix a problem you'll not be getting good service.

Horrible experience! Pad in full (6k) for a new AC, they replaced everything outside and inside, after 3 months it still does not work!!!!! There is zero sense of urgency on anyone's part. Their customer service gets a negative zero on a scale from one to 10.

There app is terrible and customer support is pretty much non-existent. I have not been able to login to my account since I started my home warranty with them.

Do not buy anything from Fix'd Repair. I had a complete A/C system installed in April of 2019. Immediately began having high electric bills - Fix'd tech came out and said the unit had been installed so Air and Heat turned on simultaneously. He corrected the error. Everything was good until June 2020. Unit began leaking and before tech could arrive 5 days after service scheduled.. ceiling caved in.. My son came over and put a plastic bin in attic to catch water.. now 3 weeks later and 4 Fix'd technicians later (all of whom said the unit was not installed correctly and is a dangerous electrical hazard) I'm still stuck with a leaking A/C unit and cardboard patching my kitchen ceiling. With one visit I actually received an invoice of $187.50 for service that was not done. On the most recent technician inspection of unit.. My son witnessed a Fix'd employee attempting to level the AC unit in my attic.. he borrowed a screw from one of two bands securing the elevated unit.. it broke off.. they dropped another that couldn't be retrieved.. so now I only have two screws holding the entire unit in place. I continue to reach out to Fix'd and nothing has been "Fix'd". This company is now owned by ANGI Homeservices Inc. I am currently getting estimates to repair the AC unit and my ceiling and have contacted my cities court clerk to file a claim against this company.

Extremely disappointed. After initially receiving a prompt response and bid, the technician failed to show up for their scheduled walk through appointment. We had to rescheduled 5 additional times, and no one ever showed up. After calling the Fixd Repair help line twice to inform them of the issues, we still never heard back from anyone. Obviously we are going with a more professional company.