Fixd RepairReviews of fixdrepair.com

We have had multiple home warranty companies over the years, and they have all been great til now. This has been the worst company ever. We had a bearing go out in our convection oven (Jenn-Air double oven) they said they could not find the part, then told us they would only pay us for the cost of the undefinable part and that it was our problem. The dishwasher same thing... but the guy that showed up also leaked water all over the floor, and I had to basically beg him to remove the unit to get the water out and it took him forever to do so. When I texted them today, it was really sad how it was handled. We will be going with a different company going forward as they truly cover nothing.

Faulty Home Warranty, they are actually a limited service repair company. Long waits for repairs or if you want someone contracted to come faster, they charge you anywhere from an extra $75.00 to $275.00 in addition to your service fee and any repairs they don't cover(yes you read that right). I've had individuals contracted with them come to my home and damage my toilet during a plumbing stoppage. After attempts were made to fix the issue on more than one service call, my master bedroom was damaged. So I ask for another company to help and that tech broke my fence and denied it in which I have yet to hear from Fixd about the repair to my fence. I then decided to cancel my service as the year I paid had not termed yet, but was told I may not get a refund because they have to deduct the cost of any repairs done. So you can come to your own conclusion, but thought I'd help the next person from making my same mistake.Also don't cancel your policy if you have filed claim(s) as they will not prorated you and will say your refund exceed the claims. Lesson learned! Also please refund the prorated amount of my coverage which I termed 2/27, early as it didn't end til June later half.I see you are telling individuals to reach out to the feedback department/email, which I have on numerous occasions and still no reply. If you really want to rectify my bad experience email me and I'm happy to reply with any info needed because calling and chatting through your system is not sufficient. No one ever contacts me back just me constantly contacting you. See now why your terms and conditions were change effective 2/14/2021. I guarantee if you keep doing hardworking individuals like you have you will not be in business much longer as what goes up most come down.

As I myself own a business and understand how it impacts one's business, I never gave any bad review to any business so far. The only reason I am doing this is to educate others on what I went thro' with these guys. To start, I am giving one star as there is nothing less than that. I contacted these guys in Jan of 2020 for a 5 ton air-conditioning installation. Sales guy was awesome and he got me a very competitive price. I was really happy to start with. After signing the documents, system was delivered in couple of days and they did basic installation in Feb of 2020. These guys never showed up after that and never completed installation. I did multiple unsuccessful follow-ups until July of 2020. Meanwhile, their accounting department wants me to pay full money and when I told them the situation that the installation was never completed and system never connected, they threatened me that they are going to attach the expenses to my house. I got frustrated with these guys and hired another company to remove the system and install a new system from their company. I sent an email to Fixed Repair folks to come collect the system which they never connected. Fixed folks came and took the system and sent me following message today - This email confirms we have retrieved our equipment. However, a balance is still due for the labor of the install and removal of the HVAC equipment. The original price for the install and removal of equipment would be $3,000.00. We are discounting half the price for the labor leaving a pending balance of $1,500.00. Please make a payment through the invoice or call me at 469-xxx-xxxx. Not sure what these guys are thinking about their service. I paid extra to the new company to uninstall and save their system to pick. I am really disappointed with Fixed repair company and I would never ever recommend these guys to anyone. I have complete evidence of what I went thro with these guys.

I wish I saw these reviews before doing business with them. They did a horrible job, it took them all day to do furnace installation, they got black soot all over furniture and walls and didn’t complete the work. I also don’t believe they actually installed a new furnace because it sounds worse than my old one. After I paid they will not respond to requests for someone to come out and complete work.

Overall they get the problem fixed, customer service responds fast too, however, wait times to get a repair person out can be way too long. They wanted to leave me 10 days with no AC, and 2 weeks with no friedge/freezer.

I have been dealing with this company for a few months now. So far my experience with customer service and their technicians has been the worse; lies from both side, false promises and rudeness. First, my clothes dryer broke down a couple months ago and we are still waiting to hear from them on parts and a potential repair date. Secondly, two weeks ago my washer machine broke down, the tech did not show to my first repair appointment, then when they rescheduled, the guy that came, only looked at it for a couple of minutes and diagnosed it (without doing any trouble shooting whatsoever), I am really hoping the part that he ordered for us the the correct one. On top of that, they committed to schedule my repair after business hours or on the weekend and they keep fighting it stating that the only company they use does not do weekend of after hours repairs, on the other hand, the sub says they can work any date any time for the extra $$ fee. They just keep bouncing the ball all over the place. So sick of them all.

If there ever was a scam for home warranty this company is it. Each individual issue that is found by the technician warrants a separate repair. Take for example a toilet. If that toilet is leaking from the bottom and in the tank with repair tech will only come out for one of the issues and not both. If you would like both issues fixed you have to pay each time for the tech to come out and repair IE:$100 ($50 each charge). That is just your out of pocket charge for a toilet that might not even get fixed. When I tried to speak with someone about the situation it took them almost 3 weeks to get back with me and that is me reaching out to them multiple times via chat and leaving messages on the customer service line. They seem pretty ok with their policies so save yourself the money and go with a more honest warranty company that you can communicate well with. If I had multiple items in the home that needed to be addressed that $500 policy could easily turn into $1500 out of pocket by the time you finish paying for each individual repair for each issue on each item in your home.

They invoiced me incorrectly for the complete job and charged my credit card without authorization for the incorrect amount. I received an estimate for a furnace replacement and air conditioner, $8253. They installed the furnace then a week later installed the AC. They invoiced me for $4,698.00 and I paid it using my credit card. After the AC was installed they sent me an incorrect invoice for $9220.50 plus an invoice for $4698. I called immediately and Marvin apologized for the mistake and he would take care of it. Instead they attempted to charge my credit card for $9220.50 several times. With numerous calls and emails they continued to attempt to charge my credit card. I had to suspend my credit card so they could not charge. I paid the initial invoice with my credit card and then they stored the credit card information - without authorization and charged me a signficantly inflated amount than what was due. They only way it was stopped that a customer service rep finally removed the credit card from the system and I suspended my credit card. The situation has been resolved and I have paid the correct amount, $3555.45 vs the $9200 they were charging my card and I have been told the credit card has been removed from their system. I have requested to speak with senior management several times with no response. Storing my credit card without authorization and then charging it, when the invoice was being disputed is unacceptable and should be illegal.