Fixd RepairReviews of fixdrepair.com

This company is literally the worst! You cannot get in contact with anyone via phone. The system just hangs up on you due to high call volume. The repair company the sent said the called 3 times and emailed and no one got back to them. I finally was able to chat and after 30 minutes finally got through. Just to be told it’s not covered. Do not use this company it is a rip off. Use a local service please. Fixd do not bother to try and reach out, you’ve already said it’s not covered.

If I could put 0 stars I would!! I used this company for 1 year and they never responded in an emergency! They asi did not honor the contract for the new ac unit we bought! Instead they stated that they didn’t have a copy of the contract! Horrible company takes days to get an appointment!!

We're on day 3 in our new home and chose this company trying to stay local and give them a shot and it's been terrible from the start. Unresponsive with an emergency sewage back up - they still haven't returned my call! They don't allow you to schedule the free "rekey" until the first day of the contract then it'll cost you $175 extra to have it done on the first day you own your home. We had to wait 5 days to have our rekey actually be "free." Then don't plan to have anything repaired within a 48 hour time frame or it will cost you $50-$175+ on top of your $50 service fee. This product is not as advertised. On Saturday - day 2 in our new home - the sewage is backing up and Fixd wanted $400 to get an emergency technician out. That's after scouring the internet for their after hours number, leaving a message, and they never returned the call. We called them the next morning! I would give them zero stars if possible. Complaining to customer service does no good. Having our Realtor complain does no good. No response, no help. Don't use this company.

I wanted to be happy with this business, I really did..... but the problems have piled up until they can no longer be ignored. Problem 1: It has been almost two full months since the date of our AC install, and right around the time of the install, I asked the company to give us some basic information to use to fill out a rebate form. Permit Number, AHRI Certficate Number, just a few things. It should be easy to pull up and send over. Heck, we probably should have received this information without having to ask for it. It has now been probably 20 TIMES that I have contacted them again, asking for this information. Text, Chat, Phone Calls, Chat Again, Chat again, Texting, I keep getting told... "You'll get it in the next few days." Lol yeah ok. Almost two months later of asking again and again, THAT'S clearly not happening. I call customer service and get transferred to offices that are closed, special shout out to FIXD employee Ryan Spring for hanging up on me literally mid-sentence, I really appreciated that. Typical of their customer service it seems. Problem 2: The AC install was shoddy and failed inspection, and the vent they installed is already half falling off the wall. Problem 3: It took *multiple* phone calls and chats to get them to finally schedule someone to come out to fix the items that failed inspection. Same thing with the paperwork. "We'll look into it and get back to you." Do they ever actually get back to you? Nope. Not without multiple contacts over several weeks to finally bother someone enough to respond. Problem 4: When the repair for the inspection failure was finally scheduled, the technicians showed up about 4 hours late. By the third time they'd sent notice that they were running late but would be there "soon," they just stopped sending updates and finally showed up hours later. You can imagine work was absolutely thrilled with that. Like most companies, they're nice and professional up front, but as soon as they've taken payment, they can't be bothered anymore. This is the 4th AC install we've had done over the years, and never have encountered such abysmal customer service and shoddy work. Absolutely awful. I am so frustrated I *still* have to deal with them because we have yet to receive the paperwork, and we are still waiting on getting the follow up inspection done. Save yourself the headache and pay the extra money to go with a better company.

Mr. Evan Myers My install is going on four months. Started a double install 8-14-20,installed Downstairs unit. after numerous calls to finish the job. finally started the upstairs install 10-14-20.The tech could not get the upstairs unit to work. Said another tech would be there the next day.its 11-6-20 and still have not heard from anyone. Trane 20i seer.5ton and 4.5 ton. Said both units would be installed same day. upstairs unit has never worked from day 1

Bought an older home and AC died first day. Long story short, we were out of pocket for the unit. After bidding local for units $9500-12,000, I discovered Fixd. They were able to offer me the same unit as above for less than $7K installed. I read the HVAC reviews and must say I was skeptical about the install. B/c our AC location is in closet on main floor w/easy access, I wasn't as afraid as if I might be on the roof. Here's where the caveat begins :) The initial installers were 3rd party and HORRIBLE (wouldn't give them 1 star). Came out super fast, beautiful Trane unit, but installed the complete air handler without the filter box on the bottom. *They knew this and did it purposely to get job out of the way. After the complete installation (I called them on the carpet), they had to come back and take the air handler all apart- install the furnace filter box, and then re-install all the above. They left 2nd day saying "job complete". That very night, the AC unit clicked on/off repeatedly. They left it leaking freon. We shut down the unit and waited another week (no AC in AZ) for 2nd contractor. He came out and dawdled around for 3 hours in which I think, he soldered a leaky pipe. Supposedly all fixed. The following week, making weird noises & I'm totally NOT comfortable that the unit was installed properly. FYI, I have NOT paid for the unit yet. Called Fixd & asked that they send their BEST tech to review the install, etc. 3rd time was a charm! Sent Jose, who works directly for FIXD. He knew exactly what to do. The air handler had not been connected and the thermostat needed a proper program. He was polite, on time, and knew his business. I hope (fingers crossed) that it's good to go now. Would I use Fixd again? Yes, I would. Customer service was always helpful & genuine. Their downfall are the cheap 3rd party installers. I think it's a crap shoot. If your AC unit is on the roof or in a precarious area...DON'T choose this Co. If it's an easy no-brain install. I think worth the consternatio/toss up for the $3500-4K savings. I'm in Phoenix, AZ. If you decide YES, request Jose who works directly for Fixd. Just my .02

I came to Fixd to upgrade my A/C unit, and instead ended up with no A/C and no electricity for 3 weeks during a hot Arizona summer after their new A/C severely damaged my electrical box within 48 hours of install, which Fixd initially took responsibility for, then waited 3 weeks until the day of repairing the electrical box to tell me that they changed their mind. I am still without A/C and electricity thanks to this horrible company. Oct 6th: -New A/C System Installed by Fixd. Oct 8th (New A/C installed by Fixd destroys my electrical box): -A/C fuse explodes and downs my electrical box, nearly causing a fire. An Independent electrician came to assess the damage and took pictures of the A/C fuse, and notes the A/C was the source of damage and will need full electrical panel replacement. Oct 13th (Electrician hired by Fixd confirms damage caused by A/C): -After contacting Fixd multiple times, an electrician hired by Fixd comes to inspect the damage and notes in his report that the cause of damage is from the A/C and that the electrical box needs to be replaced. -The next day Fixd calls me back and says that they take responsibility and agreed to cover the full repair cost based on the electricians report. The earliest they could schedule was 2 weeks away - so I would remain without A/C and power during the middle of an Arizona summer for two more weeks. Oct 28th: (day of scheduled electrical box repair) -Fixd calls me right as the electrical company arrived to cut the power lines to my house, and informs me that they changed their mind and are not going to cover the repair costs. -Fixd claims that they would never go back on their word to cover the repair costs, and that it was solely because the electrician changed his report - now stating that the A/C was not at fault. After finishing my conversation with Fixd, I contacted the Electrician to ask him about this - and he said he absolutely did not change his report and maintained that the damage was caused by the new A/C. -I requested to speak again with Fixd, to let them know that their reason for changing their mind about covering the repair contradicted with what the electrician said. They have not returned my request for a return phone call. Fixd has no regard for their customers or their products and is a nightmare to deal with. I'm filing complaints with the BBB and Register of Contractors against the company.

Please listen to me when I say purchase nothing from Fix'd Repair. I gifted a new complete AC System for my mother in April of 2019. By the second month her electric bill surpassed $700.00. I was able to get a Fix'd Technician out after calling for 2 weeks and he informed me that the unit was installed so the AC and Heat turned on simultaneously. Now in June of 2020 my mother's kitchen ceiling caved in due to a leak in the AC System. 6 different technician teams came to assess the damage and to find out what was causing the leak. Fortunately one person was honest and said the entire AC system was installed incorrectly, was a dangerous electrical hazard and needed to be ripped out of the attic and replaced. So now 4 months later and 6 vacation days spent meeting the Fix'd technicians (not one was licensed) at my mother's home we have A/C!!! But the 5 foot x 6 foot hole in the ceiling still exists. I was told to get an estimate for repairs and Fix'd would send a check for the amount of the lowest estimate. I did this.. my Fix'd support rep approved the cost and said a check was processed and would arrive from the Denver office in 20-30 days. A check never arrived and I'm not getting a response from Fix'd of when to expect it. My mother has spoken to the Tarrant County clerk and has been instructed to file her claim with Dallas County. We are now getting estimates to have the entire AC System Fix'd installed removed from her home and replaced. This cost will be included in the suit along with the charges for ceiling repairs and increased energy bills from 2019. All documentation will be submitted to the court on Monday October 5th. If any of you have had Fix'd Repair install an A/C Unit in your home I would suggest you have it inspected immediatley.