Fixd RepairReviews of fixdrepair.com

Terrible customer service as I have to make multiple calls to speak to someone and stay on hold forever because no one picks up the phone so I finally hang up. I spoke to someone a few weeks ago and she put me on hold for 20 minutes and never came back. We have been without one of our water heaters for 4 months and all they can tell us is the parts are on backorder, but they don't know when they will be in. The service guy who came out in April to install the parts said the wrong parts for an entirely different unit than ours were ordered in February, but they were overnighting the correct parts which is obviously a lie. Parts department was supposed to call my husband back a few weeks ago and never did. No one seems to care at this company!

I have withdrawn my review because resolved matter.

As a Realtor, I am very selective recommending service providers to my clients. Fixd Repair HAD been on my referral list until now. They were recently acquired by Cinch in May 2021 and the customer service has fallen off the charts. The app and website do NOT provide an option to book a REKEY service which was offered as a FREE service with the upgraded warranty package. Even more frustrating, it is not easy to get a live representative on the phone. After holding and explaining we were trying to schedule a Locksmith I was put on hold after 20 minutes and then was disconnected - The "advantage" of Fixd was it was intended to be easy and hassle free to book (on app) and was managed LOCALLY - This is no longer the case. If you can't get a simple initial service such as a rekey, how can you trust that they can handle a more complicated repair. Fixd/Cinch will NO LONGER be on my recommended warranty provider list. Disappointed!!

Why can't I give zero stars? This company operates in bad faith. Today is the second time I've been messed around by them and it will be the last. I'm lodging a complaint with my realtor who recommended them - I am furious. My late husband was a plumber for 40 years. I understand how plumbing works and as we built two of our own houses, I have helped with plumbing. I'm a senior widow now with no tools and I paid for the home warranty as I can no longer manage everything. The day I moved in the master bath sink was slow but with Covid I decided it could wait a little while but not forever. Week before last the toilet started leaving behind little bits when you flush - not every time, but I know how this goes and it will continue to get worse. When I created the ticket on the app I plainly said the sink and the toilet are slow and THEY NEED TO BE SNAKED. This time, instead of arranging and scheduling the plumber they sent me a phone number and told me to call the people myself to arrange the time. Guy gets here today, walks into my house with 2 screwdrivers and I told him he would need a snake and he ignored me and went to the bathroom came out in less than 5 minutes, told me there was some hair under sink stopper and he took that out and that should fix it and I said no it needs to be snaked - its been that way since I moved here in November and there was no hair in it then as it was a newly flipped house. Then he said he flushed a couple of pieces of toilet paper down the toilet and couldn't recreate the problem and wanted me to sign a paper which I refused and he left. So I got on the Fixd app to discuss and to get my money back and there was a wait on the chat. But it also said my position was 2 so it couldn't have been that long. The someone comes on chat and tells me they're busy and to send them my email address and they'll email me. I asked why email? They repeated the same thing and were not allowing me to wait. And as I suspected would happen - no email. No big surprise. I checked the reviews on the "plumbing" company they sent - 1 and half stars and they've done exactly what they did to me to countless people. Fixd should have checked before contracting with them - but then they don't seem to be much better themselves. Please avoid them and do NOT let your realtor steer you to this company.

NEW MERGER DO NOT USE My friends signed up for Fix'd and was very happy for a year...I called up and got a rep to sign me up. I called her back but she never returned my call. A couple weeks later I got a call saying do I want to sign up. I asked why the no return call turns out lady had a baby.. ok fair.. I said sign me up. I was told they had just merged with a new company confirm and it would be $200 more with higher tech fee... I told them I locked it in at the lower rate..to no avail.. Then I asked for a manager to call me...over a week later no call. Google the reviews of the merger company Clinch VERY bad reviews. Fix'D should of not merged in my opinion..service is worse and price went way up.. These are just my opinions.

This company is the worst. My monthly plan keeps canceling itself, so I am left with no coverage. Their customer service number is buried in their website and impossible to find. Can't get anyone to answer the phone, and email, or chat anyway. Their live chat is supposed to be live right now, but it's shut down. Got my microwave replaced 3 months ago with the promise it would be covered, just to be completely ghosted by this company. Definitely just going to cut my losses and move on.

Well, a friend of mine recommended this home warranty and I went ahead and signed up. I like that it has an app and it seems like a great concept. Today is May 18 and my service is supposed to go live next week (May 25). Evidently there is a one more waiting period before your service starts (which is understandable) but that isn’t clearly explained when you sign up - you are told after you have paid. So I paid a ~month ago but my service doesn’t start until May 25. I should have looked at reviews when that happened but did not think much of it at the time. Today, I decided to look at the terms of service. Pulled up the app and clicked on “My Plan” and the top right corner there is a “terms” box to click. When I click on that, it goes to a broken link. Then I googled reviews for Fixd and found this website. I should have done that before signing up but my buddy had recommended them. So I am trying to decide whether I should cut my losses now and cancel before my service starts as I should be able to get 100% of my money back given that my service hasn’t started yet. Tried to chat with someone online, waited in line for 30 mins only to be told by a bot that they were too busy and to leave my email so that they could contact me. Why doesn’t the app know who I am? I am signed into my account with my credentials, why would Fixd not know who I am? If this is any sign of how they handle people that aren’t even officially covered yet, I am terrified as to how they would handle a broken AC in the middle of a Texas summer. I did provide my email but have not received a response. Will give it another day before canceling and potentially disputing the credit card charge.

Is this company still in business? The phone goes nowhere. The chat goes nowhere. I had an email, auto replied to use another email. That one bounced back. Tried to book a repair, two days later no tech and no one will reply to anything. Help!!! I am in San Antonio. What a waste of time and money.