Fit2Run-The Runner's SuperstoreReviews of fit2run.com

DON'T ORDER ANYTHING ONLINE!! NOTHING BUT A NIGHTMARE! I tried to order a pair of sneakers online. they gave me a confirmation of purchase but never a tracking number? there is no way to contact them with customer service. I never got the sneakers. I tried calling the stores down in Florida and they couldn't help. so I called my bank to get a refund!! Nothing but a waste of time!! SHAME ON YOU FIT2RUN!!

Clean store, nice variety. We had a problem applying our Club Points but instead of giving up or referring us online Ashley at UTC Mall in Sarasota Florida took the time to help us solve the problem so we were able to order the shoes we wanted. A million thanks.

Took advantage of their Jan 1 20% off sale and it fell into the abyss. The credit card was charged but no confirmation was ever sent and customer service was non-existent. I gave them a week to return emails, calls, and text messages but they did not. So I disouted the charge with my card issuer and got credit issued before the end of the day. I did receive one order lst year in good time but it appears they have fallen apart.

placed order 1/26/24 received 2/3/24 correct item nib, Tried emailing/calling with no luck so was skeptical after seeing these reviews but dont worry the item will arrive

I’m pretty sure any good review are fake ones! Our order was cancelled and still charged like many others have stated. Can’t get in touch with anyone. We just disputed the charges. Save yourself the headache and avoid ordering from this site. If it’s too good to be true, it probably is! It has to be a scam because surely customer service could not be this terrible if it was legit!

I ordered 4 pairs of sneakers from this online site on 12/26/23. I read the bad reviews after already purchasing my order. I will completely agree with the other reviews in that their customer service is nonexistent. I could not get ahold to them to check the status of my order via phone call nor text. Their site I believe says that orders ship within 3-10 business days to allow for processing. That is completely not true. My shoes didn't ship until 1/13, but I will say that the site is not a scam. I received 3 out of 4 pairs of shoes, all of which were correct and in new great condition. One pair was out of stock. They canceled that pair and refunded it around the same date of 1/13. Though they shipped my shoes via Fedex 2day shipping, I didn't receive all of them until 1/23/2024 so basically a month after I ordered them. There was snow and ice so packages everywhere were delayed due to winter weather. I did receive tracking numbers for all shoes. I was fine with this because I was in no rush to receive the shoes and I got them at a GREAT discount. If you choose to order from them, just know that customer service is basically impossible to get ahold of (unless you go to their store in person) and that it may take roughly a month to receive your order. If you receive an incorrect item, you may get stuck with it because there's no customer service to fix the issue. All in all, I'm just happy I received my shoes at all. I would buy from them again as long as the item is at a GREAT discount. If an item is full price or barely marked down, I would buy from somewhere else and not risk the long waiting and shipping time and nonexistent customer service.

Mine is the same story you'll read on every other 1-star review. No product was ever received after 30 days. No email has ever been returned. No text message ever returned. On hold with customer service for an hour with no answer.

Terrible customer service. Ordered a Garmin watch as a Christmas present and a short time later they cancelled my order. Then I got a shipping notification for a replacement, but it wasn’t the same watch and I emailed to say I no longer needed it. I returned the watch and got a shipping label email, but I wanf the several hundred dollar refund. I have emailed 6 times with no response. Terribly incompetent.