Fit2Run-The Runner's SuperstoreReviews of fit2run.com

I purchased a pair of shoes, tried them on briefly inside my apartment, and returned them because they didn’t work for me. I never wore them outside or used them for running. Fit2Run denied my refund because of minor marks on the soles, classified the shoes as “used,” and would only offer a store gift card. I explained that they had only been tried on indoors and asked for a manager review, but they still refused. If you’re buying shoes that you may need to return after trying them on for fit, beware. In my case, an indoor try-on was enough for them to deny a refund to my original payment method.

Absolutely unacceptable customer service. I paid €344.30 for my order, yet weeks later I still have not received my package. What is even more disappointing is the way FITRUN has handled this situation. I have contacted customer support numerous times, but instead of providing a solution, I have only received generic copy-and-paste responses and empty promises. No one has taken responsibility, no one has provided a clear explanation, and no one has resolved the problem. As a customer, I fulfilled all of my obligations by paying for my order immediately. FITRUN, however, has failed to fulfill theirs by delivering the goods or issuing a refund. Because of this experience, I have been forced to contact my bank to initiate a chargeback, and I am also pursuing the matter through the appropriate consumer protection authorities. This has been one of the worst online shopping experiences I have ever had. I cannot recommend FITRUN to anyone. If you decide to order from this company, be aware that if something goes wrong, you may be left without your order, without your money, and without meaningful customer support.

I ordered and paid for a pair of shoes from Fit2Run that I never received. What followed has honestly been one of the worst customer service experiences I could have imagined. Instead of simply resolving the missing order with a replacement or refund, Fit2Run initially directed me to deal with UPS myself. After repeated follow-ups, they finally opened/disputed the claim with UPS — but I still have neither the merchandise I paid for nor a refund. Most astonishingly, Fit2Run actually suggested that I FILE A POLICE REPORT for the missing package. I explained that I have absolutely no evidence that a crime occurred. I know only that the package never reached me. It could have been misdelivered, lost, incorrectly scanned, or stolen. Asking a customer to file a police report alleging a theft they cannot establish rather than taking responsibility for an undelivered order is extraordinary. Throughout this process, I have had to repeatedly chase Fit2Run for updates while they continue telling me to wait for their carrier’s investigation. I purchased the shoes from Fit2Run. Fit2Run chose UPS as its carrier. Yet somehow the burden of an unsuccessful delivery has continually been pushed back onto me. I have now disputed the charge with my credit card company. I shop online constantly and understand that shipping problems happen. What determines whether I return to a company is how it responds when something goes wrong. Fit2Run turned a simple missing-package issue into an exhausting customer-service ordeal. Based on my experience, I would strongly caution anyone considering ordering from Fit2Run online.

Horrible Shipping Service: They will send your shoes in just the shoebox and a shipping bag. The shoebox arrived smashed. The shoes smelled used already, as if they were a pair already tried on, but that could just be me.

Do not buy the wrong size or anything that might require a return because you have to pay for shipping yourself. And they ask you to make sure the shoe box is in pristine condition!! So that means you will not receive a full refund!! If I would have read the policy on refunds I would have just went to on cloud to purchase!! So think about their refund policy before making a purchase.

Hugmillier Ocasio give us the best service & attention.

Ordered Vomero 18 premium. The air pocket burst is 50 days. Contacted for return and have gotten nowhere. Better off going to a local store

There is no member protection and ZERO store accountability for paid membership fraud. For the past 1.5 years I have noticed my account has been used to give unknown and unauthorized customers my discounts using my account. I have made several calls to the UTC store and have been given nothing to ensure me that Fit2Run values me as a paid membership holder by protecting my paid membership benefits. The best the District Manger could offer was, “we can mark your account so that the sales team should check ID when a customer asks to use my account.” Wait… that’s not standard policy already??!! So..now after 10 plus years of consistently shopping at Fit2Run for my family of 6, I am cancelling this membership and my account. Check your account activity