Fit2Run, The Runner's Super Store is a Family owned and Locally operated Run Specialty retail business. We specialize in equipping our guests with the latest gear from their favorite brands, and helping them achieve their training goals.
Fit2Run-The Runner's Superstore (fit2run.com) has 140 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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140 approved reviews, newest moderated first
D C.
Zero customer service wish I had read these reviews before ordering . Ordered sneakers 1/3/2024 have been asking for status updates for 2 days phones don’t work , no one responds to multiple emails or texts . This is definitely a scam website . I disputed my credit card hopefully they go out of business !
Noel H.
Placed an order on 12/27/23, no tracking number, nobody answers the phone, this company is a scam!!
Dale
Ordered on 12/22/23. Still trying to see where my shoes are. The website is not working when I enter my order number to see what is going on with my order. I have been on hold for 3 hours only to be sent to a voicemail but never receive a call back. I have emailed and texted with no response. i have issued a complaint with my credit card and ordered the shoes from another company. Fit 2 Run needs put out of business.
Nick L.
Ordered shoes on 12/28/23. They at least emailed me to say they were out of stock and asked if I would like a different pair or a refund. I immediately asked for a refund. Then I heard nothing for over a week. I followed up to ask for confirmation of a refund and another week went by without a response. I just issued a dispute with my CC company to get my money back. Horrible customer service. Their website still lists the shoes in stock.
P M.
Bought a pair of OC shoes. Three days later I tried to return them to the store after having a painful experience with my right foot being gouged by the sewing defect in the back of the heel. When I tried to return them I was told there was nothing they could do to remedy the problem since I wore them.. How do you decipher discomfort unless they're worn? I had to pay a membership fee to exchange the shoes which should not be required in the first place. This is bogus. I will never return and I will tell my friends!
OLH
Terrible, really non existing customer service for online orders. Ive chased them for weeks via phone, text , email and they never answer. Paid for express shipping to my house and they shipped to a store far from me. The only reason I was able to find out if because the store manager called and asked if that order was mine. Store manager by the way was great and went out of his way to get me my shoes. Once I opened my order , I noticed they shipped the wrong size , I verified my order and it is indeed correct . Will never buy again from them .
Patrick S.
15 days after order and still no tracking. I EMAILED them with no response. On hold on the phone over 30 mins with no response. AVOID THIS COMPANY AT ALL COSTS!
Tracey F.
I have repeatedly text messaged and emailed this company requesting what the status of my order that was purchased over 21 days ago... and yet nothing. Friday I was told that I would have my confirmation by either that day or Saturday... yet nothing