Fit2Run-The Runner's SuperstoreReviews of fit2run.com

I ordered 4 pairs of sneakers from this online site on 12/26/23. I read the bad reviews after already purchasing my order. I will completely agree with the other reviews in that their customer service is nonexistent. I could not get ahold to them to check the status of my order via phone call nor text. Their site I believe says that orders ship within 3-10 business days to allow for processing. That is completely not true. My shoes didn't ship until 1/13, but I will say that the site is not a scam. I received 3 out of 4 pairs of shoes, all of which were correct and in new great condition. One pair was out of stock. They canceled that pair and refunded it around the same date of 1/13. Though they shipped my shoes via Fedex 2day shipping, I didn't receive all of them until 1/23/2024 so basically a month after I ordered them. There was snow and ice so packages everywhere were delayed due to winter weather. I did receive tracking numbers for all shoes. I was fine with this because I was in no rush to receive the shoes and I got them at a GREAT discount. If you choose to order from them, just know that customer service is basically impossible to get ahold of (unless you go to their store in person) and that it may take roughly a month to receive your order. If you receive an incorrect item, you may get stuck with it because there's no customer service to fix the issue. All in all, I'm just happy I received my shoes at all. I would buy from them again as long as the item is at a GREAT discount. If an item is full price or barely marked down, I would buy from somewhere else and not risk the long waiting and shipping time and nonexistent customer service.

Fit2run has good prices but their online business is horrible at best. I had an order that showed shipped with a tracking number and for a week it just showed a label created. I tried contacting their customer service number and it was a recorded message saying they prefer to communicate by text message. Never heard back. The reason for the 3 stars instead of 1 is that the tracking number showed it was created at the Bradenton, Florida store. I contacted that store directly and the store manager "Jeff" worked through the issues and eventually got my order shipped. Contact the store directly and hopefully, you get better results if you are having an issue. Jeff did a great job! This company sounds like a good company but just grew into the online business before they had the infrastructure in place to handle it.