Fit2Run-The Runner's SuperstoreReviews of fit2run.com

I never got my purchase and now can’t get ahold of anyone through email, text or call- I was so scammed

Never received my order. I contacted the company numerous times with no response. I never received tracking information but eventually got an email asking me to rate my order that I never received. Ridiculous and unprofessional. They owe me a refund.

Wish I read the reviews before ordering my shoes. Placed an order on 1/6/2024 and after 13 days still no status. Tried emailing and calling. No response to my email and hung up after waiting over 45 minutes for a customer service rep. Logged in to check order status and got a lame message, "Whoops, you caught us with our shoes untied, we'll be back up and running soon." Horrible way to run a business.

Ordered two items 12/16 for Christmas; only received one of the items. Tried to cancel the other item and submitted online requests several times after January 2, 2024. I received no response. I just received the order on January 14, 2024 and now have to pay to return it. I have no idea if Fit2Run will issue a refund. Terrible, or nonexistent, customer service, at least for online orders.

Awful. Zero customer service. No response to emails. They ask for a call back number when waiting for service and then say they cannot call that number. Wondered if this was a sham company.

Same issue that others mentioned. Ordered shoes on 1/3 and have received no updates. Used the text feature to contact them with no response. Sent an email also with no response. Filed a dispute with my credit card company to get my money back

Fit2run has good prices but their online business is horrible at best. I had an order that showed shipped with a tracking number and for a week it just showed a label created. I tried contacting their customer service number and it was a recorded message saying they prefer to communicate by text message. Never heard back. The reason for the 3 stars instead of 1 is that the tracking number showed it was created at the Bradenton, Florida store. I contacted that store directly and the store manager "Jeff" worked through the issues and eventually got my order shipped. Contact the store directly and hopefully, you get better results if you are having an issue. Jeff did a great job! This company sounds like a good company but just grew into the online business before they had the infrastructure in place to handle it.

Zero Customer Great prices but you can’t talk to anyone they will not return your call and will NOT Return Email I have bought 2 pairs and this 2nd pair is my last pair I will pay Zappos more because of their customer service DO NOT BUY FROM THESE PEOPLE !