Fit2Run-The Runner's SuperstoreReviews of fit2run.com

This company is a joke. Order two pairs of running shoes and only receive one. I called to let them know and haven’t heard back from them. It’s been over three weeks. I will never order from them again

I placed an order in June of 2023 (never got the shoes and they said they were out of stock). I ordered the EXACT SAME shoes Aug 2024 surprised they had them back in stock. Again...no shoes arrive. I call and they say the exact same thing they did the year before "There is something wrong with their inventory but those are not in stock". I said, "well that's interesting because after I made the purchase, I went on the website and I was not able to order them (assuming I got the last pairs of them both)...BUT, I am on the website now, and as we speak, and there are BOTH of the pairs of shoes I ordered in 2023 and now again in 2024 and it's allowing me to buy them." The lady said "Let me get with our web devlopers now". Yeah....okay. This place is a joke...and a scam.

Do not buy the club membership as they will tell you that you can wear them for 30 days and for any reason you can bring them back for a different pair. When I went to use the warranty part of the membership I bought, the manager said they the Store Manager has the final say and the Store Manager can refuse to exchange shoes that where purchased 3 weeks ago and I have a club membership. Customer service is one of the worst in the business and forget about call and trying to talk to someone, that don’t even list a phone number on their web site.

Awful customer service, ordered a pair of Asics Superblast 2 Paris online, received a pair of Asics Novablast 4 Paris and I've been unable to get any reply from their customer service. It has been nearly a week since I've contacted them both per phone call and e-mail. Do not order from them. Going to wait a few more days until I dispute the charge with my credit card.

I ordered 2 items, was charged for 2 items, but only one came. When I called to get this issue rectified, there was no answer. I called at 3pm and I held on the line for over an hour. No one answered, so I sent an email request for a refund for the missing item. 3 days later, there is still no response. I am now attempting to text to solve this issue. Honestly, it should NOT be this difficult to solve a problem like this with a business.

Received an email days after order was placed later saying that the item is out of stock and I was able to order due to a technical error. They asked if I wanted a refund or exchange. They did not respond to 4 follow up emails and I could not get through to customer service on their corporate line. I ended up having to dispute the transaction with my credit card.

Placed several orders through this retailer. First few orders were good. On two of my most recent orders, one order for 2 pairs of On Cloudrunner Sneakers I only received one pair and on the second order for 2 pairs of On Cloudrunner Sneakers I did not receive either pair. They had tracking that showed proof of delivery, but the order was never delivered to my address. There is no phone number to call and the company only responds with fake tracking information to show that the items ordered were supposedly delivered. They don't even try to respond to make it right or give a refund. Horrible customer service. Stay away unless you want to deal with not receiving your order. I will never order from them again!

I ordered the ASICS nova last 3 cause it was on sale and was worried about it not being in stock due to it being an older shoe. So I called to make sure they had it and I was on hold for 20 min which is understandable it seems like a smaller company. I then spoke with Minivera who was extremely helpful and made sure that my order was on my way THAT NIGHT. She was very pleasant to talk to and even helped me pick out the color! Very talkative and genuine when speaking to her. Highly recommend to others!!!