Fit2Run-The Runner's SuperstoreReviews of fit2run.com

It’s almost 2025 and these kids can’t tell you what’s in stock or sizes… must be a complete shit show.

This company lists many items as "out of stock" when they don't have them. But, they also do a sneaky thing, which I suspect is deceptively designed to have some of their items picked up as the cheapest around on Google Shopping, namely: They list an item as in stock at a ridiculously low price, entrap you into going through the buy process, then when you go to shipping, it says "cannot ship to [e.g.] Pennsylvania." I called to ask WTF, and the girl said "it just means they aren't in stock to ship."

I accidentally ordered the wrong color of Hokas for a gift. I wasn’t sure how to return them and order the correct ones. I emailed the Fit2run and received back a condescending response about how to return the shoes! I spent $30+ in FedEx cost to return them! They’ve been sitting there for almost a week and I still haven’t received the refund on my credit card! I contacted them again today and I had to jump through hoops to provide Fit2Run my return information to prove that they were in fact returned and sitting there for 5 days now and I still don’t have a refund! They play a lot of back and forth email games with their customers and it’s frustrating and ridiculous that the customer has to do THEIR JOB for them! I will never do business with them again! Still waiting until they decide to refund me back on my credit card! Very poor customer service and return process!

I would argue company is selling “seconds” or mislabeled shoes! I have a pair of ASICS from the ASICS store, size 10.5 and they fit great. Ordered an 11 from Fit2Run and they are too tight and small! I wore them for a week to confirm they were mid-sized. After contacting company, no exchange was available and I couldn’t return them without tags, and new condition (unworn.) I should have known better when their price was 25% less than any competitor! Save your time and money and shop at Road Runner Sports!

Be advised that this company does not offer free returns or a discounted return label - you must pay out of pocket to ship back to them. It cost me $45 for the cheapest ground shipping and a box to return $130 shoes. Will not order from them again solely for that reason.

I purchased the wrong size and the company was very supportive in helping me figure out the return process. As it is a smaller company, there were some extra steps that I was happy to take as I would rather return my shoes than have the wrong size. The customer service agent Louie went above and beyond to support me via email exchange back and forth, all in one day.

These are NOT THE REAL DEAL! I ordered my usual ASICS gel kayano 29. The last 3 pairs are obviously from the outlet. So upset. My insoles that fit my other full price in another store do not fit and I can feel the gap at the end of my shoe. Sadly it’s too late to return my new pair in the box and I have 3 pairs of useless shoes. Trying to leave a review on line.!? Impossible … probably a reason for that. Do not waste your money. My plantar is on FIRE

This company SUCKS. I ordered shoes from them and waited and waited only to then find out from customer service that they weren't in stock. A nice, fully misleading website. So they offer a refund, and in my correspondence, I ask what shoes ARE in stock and immediately (within an hour) order that pair. Here we are a week later, NO shipment. Don't bother going in the store, the staff don't care how long you wait around. They're lazy, clueless and like the website/ecommerce experience, terrible.