Fit2Run-The Runner's SuperstoreReviews of fit2run.com

Here’s the plot twist no one asked for: they’ll sell you shoes with a smile, but leave out the part where you need to buy a membership just to make a return. Who knew refunds had an entry fee? I tried to return my brand-new, unworn shoes. Their system was down. They said, “Come back anytime!” So I took more time off work, came back, and was told by Scott (the king of “not my problem”) that since I didn’t have their precious membership, I couldn’t return a single thing. So basically, Fit2Run wants you to pay for the privilege of returning the stuff you already paid for. That’s not a running store — that’s a get-rich-quick scheme in sneakers. If you like the thrill of financial hostage situations and a side of membership extortion, be their guest. Otherwise, do what any sane person would do and run — far, far away — from Fit2Run. Because they’re Fit2Run you in circles until you give up and leave empty-handed. And who wants to pay for that cardio? 👟👟

shoe hurt to wear. now i have to pay a shipping cost to return it. Terrible experience. Don't use this company

I found a pair of runners at a good price on their website. In order to get the free shipping for a $75 purchase, I added on a T-shirt to the order. My credit card was charged for the full amount. Then, a week later I get notice that the shoes are "not in stock", so they issued a refund. So, I presumed I would get the T-shirt (that I didn't even really want). A few days later, the T-shirt order was cancelled also! Another refund was given. They just take your money for items they don't even have in stock, sit on it for a week, then turn around and cancel the order. DO NOT ORDER FROM their WEBSITE!!

Terrible customer support. Ordered the shoes in store, was told I would have them in 2 days. They never came. contacted support online they told me they would get the order processed that same day. waited 2 more days still not shipped. went back into the store today, they told me they couldn't help and did know anything. So I called support, spoke with someone who really wasn't sure about anything and said if they had not shipped in 2 more days to call back again. Hung up from that call and started looking closer at the order and realized they ordered the wrong pair of shoes. Called back into customer support. They tried to tell me I had to go back into the store, I told them I just came from the store and they told me to call you. They then had to go consult with their manager and determined they could refund my current order and I would have to place a new order and start all over. I said fine, then they only refunded part of my order and didn't refund me the correct amount. Complete an utter incompetence at every level of this company.

On Friday I bought 2 pairs of shoes ,new balance at FIT2RUN and on cloud at Fleet Feet. Brought them both back the following Wednesday as they just weren't right. DID NOT WEAR THE SHOES MORE THAN A FEW MINUTES Returned to fleet feet. She said they were used and would not give a refund. I told her she was not going to do that to me. She relented and issued the refund but she warned me next time they would not take them(will never go back so whatever) Onto fleet feet . He didn't even look at the shoes, was happy to give the return and said he has never denied a return within 30 days. WARNING DO NOT SHOP AT FIT2RUN

I wish I had read the reviews before placing an order. I was looking for Altra running shoes and they showed them in stock for a great price. I placed an order on Jan 10, and 6 days later it was "unfulfilled." Their customer service team claimed "due to circumstances beyond our control we cannot confirm a ship date, however we are still within our 7 day shipping window." Sure, from Florida to LA it will be on time. My suspicion is they list items not available in inventory and float the purchase until someone complains enough to demand their money back. What a joke.

I brought the superblast 2 pink glo and the novablast 5 on January 1. The shoes both arrived on January 10th and still had the tags on them. The deal was amazing and I was worried because of the bad reviews but the shoes came in new condition, and in the correct sizes!

Horrible company. They don’t ship the products, they don’t solve anything. I haven’t received my products, and they offer no solutions.