Fit2Run-The Runner's SuperstoreReviews of fit2run.com

Fit 2 Run won't let you return ANYTHING over $250 or almost anything under $250 if it was opened. Buy anywhere else. I paid $170 for headphones. Wrong size, never used, perfect condition, only a few days after delivery, and they won't let me return. Awful awful policy.

Sammie was so AWESOME & PATIENT with me. I have Morton's Neuroma & am very, very limited to the STYLE shoe I can wear. I use to wear a New Balance shoe, but my shoe size went up & they do not carry anything for me in Women or Men. Sammie took the time to listen to my needs. I tried on a lot of sizes & Women/Men shoes. She made me feel like the only person in the store even though it was busy. She introduced me to the Membership program, which is exactly what I needed because I was very uncomfortable choosing a shoe & finding out my Morton's Neuroma pain was back.

Fit 2 run do not honor the warranty period for exchanges even if the product is in perfect condition, with a receipt and in the original box. I bought 1 pair of walking shoes 3 days ago $180 plus IVU. After walk 10 minutes, it felt so unconfortable in the big toe and hurt my nail. Today, I went to the store to exchange them, and they didn't honor the 30-day exchange policy even though they were clean and in perfect condition for sale. The employee was extremely rude and discourteous; he even made fun of me. The insoles ($79.95 plus IVU) The box says that customer has a 30-day trial period, but then they won't exchange them because they're used.

Ordered a pair of shoes online. Credit card charged. A day later, "order cancelled because we didn't have enough stock to fulfill your order". Luckily Credit card refunded, so no fraud... but if you don't have it, get your systems right and don't take the order.

Ordered and Paid for 2 day shipping for an event. Item shipped Ground. Customer Service said they could not reroute the item back, or change service level and they would "have to check with leadership" about crediting $34.03 which is what I paid. They did agree to that, but returning the item would be at my expense. Unbelievable. I truly had to argue for every penny that I had already paid, and now I'm left with a pair of shoes I won't use.

I ordered then saw how bad trust pilot reviews were and got very concerned my order would be wrong. I couldn't have been more wrong or more pleased with my order. Arrived quickly and was correct shoes, colors and size. The prices are almost not believable how low they are. I ordered Nike vomero plus and then they send fit 2 run cash and another discount so I ordered a second pair. One pair in neon and one all black. Bother showed up perfectly. Saved $50 on the second order. My new go to place until they let me down.

I ordered a pair of sneakers on 10/4 and the tracking was generated on 10/5 but didn't go active until the 8th. When I reached out an AI generated message was advised me that it takes 2 days for tracking to go live after a purchase was made. It had been 5 days at that point. When the package arrived it was the wrong item. I sent a photo of the item which was pink (I ordered grey) and they told me that the website color was off... that makes no sense the full description is grey and these shoes are clearly the wrong ones. I can't get ahold of customer service at all- seems like a scam.

Naked Sports Innovations is advising potential customers not to shop from Run2Run. Our products are on their website, but we do not, nor do any of our vendors, sell to this "store". We do not believe this store in fact exists, let alone sells authentic Naked products.