First Horizon BankReviews of firsthorizon.com

Dear First Horizon Bank Management, I am writing to complain about my experience at your West Plano branch, located at 2500 Dallas Parkway, Plano, Texas, when I visited to open a new account. At the front desk, I was told that opening an account would take more than an hour and that walk-ins were not encouraged. I was instructed to make an appointment instead. While I understand that appointments may be preferred, the employee’s dismissive tone and attitude made me feel unwelcome and as though my business was not valued. Rather than helping me schedule an appointment or explaining alternative options, I felt I was simply turned away. Please clarify whether First Horizon has an official policy discouraging walk-in customers who wish to open accounts. If so, this information should be clearly communicated in advance. I also request that management investigate this incident, review the employee’s conduct, and reinforce the importance of treating prospective customers courteously and professionally. I came to the branch prepared to become a customer but left feeling dismissed. Please provide a written response explaining how this matter will be addressed.

first horizon ft Myers is horrible of daniels my appt was for 11am got there 10:45 for a simple roll over didnt leave until 1am. They had to call another branch to figure it out NO STARS WILL CLOSE MY 2 CD at maturity

online computer account is terrible. They make it impossible to transfer funds to external brokerage accounts.,

This bank does NOT care about customers, nor does it seem to know how to run a business. They appear to thrive by simply taking advantage of honest mistakes of consumers to save a buck, and this is guaranteed to lose them both their reputation and customer business. This is a bank that conducts its business like they want to go bankrupt.

Avoid Avoid Avoid- thieves that pay no interest. Their customer support is minimal at best. And if you just leave your account alone with your money in it, they will come aong and steal your money, calling it an abandoned account.Boycott them and let them go out of business. Not recommended at all unless you like getting robbed.

Worst bank EVER!!! This is insane what I’ve been thru. Trust me you will not find a routing number on their app! I opened a checking and saving and after jumping through hoops, loops and going thru fire I finally had to call and get a routing number. Don’t try to add external banking accounts nope you will not do that from your normal phone browser! The checking account needs to have atleast 3k deposited within 30 days of opening or you won’t get the bonus they offer BUT they won’t let you transfer but 2k every 30 days online so make that make sense! Once these bonus hit I’m out! I’m telling you run now and thank me later

I opened an account 2021 and I knew you have to close it 0.00 balance. This year 2026, I availed their promotion to open CA and SA to get $700 thru online. I always have some questions and follow ups by calling them and none of the agents told me that I can’t get the promotion because I still have an account opened. Then the 90 days period to get that $700 , they told me that I am not qualified. For 90 days they took my money , I’ve wasted my money and time then they’re telling me I’m not qualified. 3 agents said they will make a resolution but no guarantee, they’re very rude. This bank kept my money for more than 90 days without any resolution. This is my first time to experience this kind of treatment. I will never go back to this bank EVER again.

Made a withdrawal from my checking account at Public Square branch in Franklin, TN and Mac was very friendly and helpful! Parking needs to be addressed. There is not enough parking spaces for the bank! 2 spaces is not enough!!!