First Horizon BankReviews of firsthorizon.com

When this bank took over First Tennessee Bank it changed the hours to almost "Not Open". It opens an hour later than ever other bank in town and closes an hour earlier. It is not business owner friendly at all. A bank for the community would be always be open when other businesses are opening and not close until at least 5pm.

RUN AWAY...do not walk! This bank has been terrible to us since day one of their takeover of our previous bank a few years ago. Hidden fees, horrific customer service, and takes an act of congress to get the simplest problems resolved. They charge me to move my own money in between my bank accounts at their bank. If you have to call for a problem, expect to be on the phone for hours and the problem MAY get resolved. Don't bother going into the branch. Last time I did that they LITERALLY told me they couldn't help me and I would have to use the app instead to resolve my banking issue. Which of course did NOT work. Was hopeful this bank was going to be bought out by a bigger and better bank, but it hasn't happened and I've finally had enough. It is so bad now that it is worth my time and headache to pull out 3 business accounts from them. And guess what...they could care less. Maybe you will. DO NOT BANK WITH THEM!

This bank has the worst customer service. The branch locations are the best, only reason why I haven’t left. They took my ability to use my Zelle without informing me, told me it would take 5 business days to reactivate. What! are you kidding me. I told a friend no problem I can send her money😡 now no way to pay her.

The staff and mgmt team are very good,they are for helping customers and also customer service is what customer service should be.

As of 1-2024 they have steal my money and they are racist will play with telling your account information.please do not do not use this bank.

I had an overdraft fee of only 57 cents and the cut off my debit card I have been with this bank for years and to do that for just that low amount is really ridiculous. I am on a fixed income I would have taken care of the fee but they cut my cards off so I could not transfer the amount to them very very!!!! Dissatisfied.

My girlfriend is a senior disabled lady and she had to cancel her card and get a new one because there was charges on her card that she didn't make and after she finally got it they wouldn't activate it on the phone because they said that she didn't know her Gmail address so she can't get any money and Then yesterday I tried to get some food and it said insufficient fund's on my card then today I had car trouble and I couldn't get a wrecker because it said insufficient fund's. I had $1,700 dollars in my account and I just found out that they had put a hold on my account for no reason in the world. I have never overdrawn or had a problem. I will be closing our accounts tomorrow. They had no reason to do that to us. We live way up in the Cherokee National forest and couldn't get to the bank today. I can't recommend them at all.

This is the worse bank ever and they should not be in business. I had my address updated with an agent over the phone last week, but she misspelled my street name. I called on yesterday to have the typo fixed in the address and they kept telling me I had to go inside of a bank. Then they told me to call the branch manager Mrs. Gibson to fix the issue which was insane. After I literally had to argue with several agents one of the agents by the name of Mrs. Carruthers cancelled my online banking. Then she put a security block on my account for NO REASON. So I emailed Mrs. Gibson and she responded that all of my accounts are being terminated. All of this is behind one of their incompetent, ignorant customer services reps DOING THEIR JOB WRONG! I wasn't given an explanation to why my accounts was being terminated and they did this maliciously behind me complaining about their employees. Mrs. Gibson should be fired from this location and could careless about customers at this bank. The customer service rep Mrs. Carruthers need to be fired for mishandling my account and putting a block on my account for no reason. Everytime you call client services all of the reps sound like they are sleep, they microphones aren't working, they lazy, don't want to help you, are unprofessional, and you have to repeat yourself a million times since none of them CAN COMPREHEND!