First Horizon BankReviews of firsthorizon.com

This company looks good from the outside, easy and quick to put your money in but impossible to get any assistance once you get started. No response to emails or messages . There're way better platform out there than these folks like echelonis elitus who always process my payment. I encourage to look around.

Starting account at first horizon worst mistake I'v made this yr. Holding deposit check 9 days.. Turns into 20..Check good and printed From a major respected bank. I find that uncalled for and shady. Be pulling money out soon as I can get it. I bet all processes will math in their direction.

Poor customer service. My daughter has brain damage and I had to take over her account after moving her back to my home state in WV. I am unable to travel to a location and we need to close her account. They absolutely refuse to unless she appears in person. I understand security, etc. but with multiple methods of proof, no income coming in and nothing being paid out of it, they still refuse. She is now going to receive SSI/Disability but it needs to be at a bank close to where we are but this bank is of no help at all.

Need I say more? This was straight from the bank admitting they won't take my call or have someone I can speak with: They refuse to have someone I can speak with From: CSR Sent: 06/14/2024 07:18 AM Unfortunately there is no one that you can speak with in the unblock heloc department as they do not take calls.

UPDATE: Recieved a call back and have been charged this ATM fee for a while so FIRST HORIZON BANK has made a lot of money off the backs of their customers. Avoid using any ATM get cash back when you can and stay away from any and all ATM usage. Was not offered cash back for an account i should have never been put in and for the $9 monthly charge and i will be looking for a better bank. I would suggest anybody looking to start an account stay clear of this bank. ONLY decent thing about this bank is the two ladies working the window daily at west broadway location. SPARE YOURSELF THE TROUBLE OF DOING BUISNESS WITH THIS BANK! Let me start by saying west Broadway location in maryville has the best two ladies that work drive thru so this bad review has no reflect on them at all because they are awesome. My problem lies with the bank its self. When I use my ATM I pay surcharge at location to use but First Horizon charges a $3 fee and I also get charged a $9 monthly fee as well. I had no clue I was paying them a $3 fee with every ATM transaction because had I I would have changed banks years ago. I was getting this money back every end of the month and now I get nothing back at all. Called to ask about this and am told that even if I go to weigles who has no surcharge I will still be charged $3 by the bank. I have probably paid 100's of dollars to a bank for doing their job. I am now waiting on a phone call to see if I can get any of this money back because I'm sure I'm not the only one getting screwed by this. I will update as soon as I hear something.

I can see why 82% of respondents give First Horizon 1 star. I'd give them 0 if I could. I started out dealing with a csr named Sarah Boone. She is the most unprofessional rep I've ever dealt with. It's people like her that make you not want to do business with them. There's a reason why Bank of America is at the top and First Horizon is at the bottom. It's people like Sarah Boone. She's the absolute worst!!

Terrible experience with First Horizon Bank. Everything must be done in person by visiting the branch; customer service is horrible and a total nightmare. I will never do business with First Horizon Bank ever again.

There was a check on my account that was cashed from 4 years ago before first horizon took over, I have no checks with first horizon whatsoever, but they allowed a check to be cashed from 4 years ago which means it's a stale dated check. When I called Customer Service twice and went inside the branch, they basically told me that there is nothing that can be done and was very rude about it.