FirmooReviews of firmoo.com

Great customer service and affordable but cute glasses! Let me keep the glasses I didn't like when I received them and gave me $45 towards a new pair that I ended up loving!

Ótimo gostei

had an issue with a pair of glasses I ordered for my daughter because they did not fit her properly. However, I truly appreciate how quickly the Firmoo team responded and provided me with a solution. Their customer service was very helpful, understanding, and professional throughout the process. Thank you for your prompt support and for making the situation right.

ordered 5 pairs, and love them all, had only 1 problem and customer service was very kind and fixed very fast,

They're stunning, better than the picture quality is great I'm absolutely obsessed 😍

I really like how quick i recieve my glasses . They are very responsive I was worried i wouldn't get them on time and I got them sooner than expected. I love the glasses soo cute..Definitely shopping for glasses here again !

Wat een super mooie brillen! En de prijs kwaliteit is fantastisch. De coulance is ook subliem dat maak je nergens mee! Ik ben fan!!

Honestly avoid this company like the plague. Claims you have a 60 day returns window, my glasses were out of focus and distorted so I requested a return. 4 emails later after sending multiple pictures of the glasses, photos of my prescription and optician notes and stupid questions (is it just blurry at the sides or middle for example!) Finally agreed a refund on return of the glasses, which I asked for a returns label for. They will not provide this and you need to pay for a tracked return yourself!! Also the icing on the cake is you will not even get a full refund, they withhold the vat so I lose out on £20 on top of paying for postage. Extremely dodgy, unethical company that makes glasses you can't actually focus through!!! Reply to your reply!: Thank you for your response, but this still doesn’t address the issue. Both prescriptions were taken at different times and measured by my optician, so the PD values are correct. I’ve also used this same prescription elsewhere and received perfectly clear glasses, which shows your product is faulty. Continuing to question the prescription feels like deflection, and this is being unnecessarily prolonged for no reason other than to avoid taking responsibility. Please honour your policy, provide a prepaid return label, and confirm a full refund.