Lucy H.
I haven’t received my glasses
I haven’t received my glasses. Twice. I ordered, checked the tracking and they were sent back to Firmoo. Contacted them and they resent them, same thing happened.
Response from FirmooApr 1, 2026
Hello Lucy, Thank you for sharing your experience, and we sincerely apologize for the trouble with your delivery. Our logistics team will review what may be causing the delivery issue, and we will contact you via email within 24 hours with further updates. Please keep an eye on your inbox (and spam folder) for our email. Please rest assured: if your package ultimately cannot be delivered successfully, we will take full responsibility and provide a proper solution. Sorry again for the inconvenience caused. We truly appreciate your patience and look forward to resolving this matter for you as soon as possible. Sincerely, Firmoo Customer Support Team




