FirmooReviews of firmoo.com

To be honest I was incredibly hesitant to buy eyeglasses online, but the incredible selection and prices won me over and I tentatively ordered a pair. Totally did not realize they offered your first pair free (!!), so my first one was full price at $75... minus shipping discount... They came six days after I ordered them via UPS, which was incredibly quick imo. Far too big for my face, and bent slightly besides; when buying, be SURE to check measurements of the frames against your current ones! I think this is key to buying glasses online. I emailed Firmoo asking about returns and they offer a discount coupon instead to buy a completely new pair! This time I carefully filtered for glasses that would fit my face and ordered again. It took double the amount of time to ship for some reason, LOL, but they're here and they fit perfectly on my face! I'm now looking into prescription sunglasses too. In regards to customer service, asking for help via email usually takes the full 24 hours that they claim to respond within, but I always eventually got a response and they were super accommodating and quite helpful.

I have ordered a number of pairs of eyeglasses from Firmoo and I am very pleased with the quality, pricing, and shipping. They fit well as long as you input your prescription correctly, and measure your own frame sizes before you order.

Just ordered prescription glasses from Firmoo.com. I had an order discrepancy, and Skye my customer service representative was prompt and super friendly. Truly the best experience I have had ordering online.

Good website and very informative about how to order glasses. Had me email them copy of my presci. so they could get my glasses right. Got them in yesterday and I just love the look and fit.

I'm usually skeptical of ordering things online but once I saw all the good reviews Firmoo had, I went ahead and ordered my first pair. They have a wide range of selections and the glasses are all very affordable. Unfortunately, the glasses I ordered didn't fit my face as I would liked, and so I emailed customer service and they responded quickly and were very willing to refund me without me having to even pay the shipping to send them back! Would definitely order from them again in the future and would recommend them to anyone.

Have shopped with Firmoo for the last five years. I have always been satisfied with their glasses and the versatility they allow me in customizing without the stupendous costs. I don't buy just one pair, I buy three or four pairs for less than the price of one at LensCrafters. The customer service is great and the shipping is fast. Love you, Firmoo. Thank you!

I order two pairs of glasses and sadly, I didn't like the fit. They looked too narrow on my face. So I talk to a client service representative who offered me two new pairs of glasses of my choice. I selected bigger models and got it shipped all for free! I really enjoy my experience with Firmoo. I recommended the site to many friends.

When they say they'll resolve your issues 100%, they surely do. I ordered glasses and forgot to add a couple of add-ons to my lenses before checkout. I would have had to pay $10 extra, which I had no problem doing so, as long as they could add the extras I wanted. I sent them an email in the afternoon and received one from a representative stating that they'll correct my order and give me the add-ons for free, no charge. I was ecstatic. I said thanks to them and they replied by giving me an additional promo code for 20% glasses to me or 5 of my friends. So happy with their service....something that people don't get enough of these days. Thanks Firmoo! I'll definitely be ordering from them again.