FirmooReviews of firmoo.com

Bought glasses on the 7/26, received on 8/4. Coming from China, once shipped, it took 3 days to be delivered very fast. Glasses are light and comfortable, with temples being sturdy yet flexible to fit a good range of sizes. Lens add-ons are as described and would recommend getting for daily users of glasses.

Hello FIRMOO Friends,  I have had my glasses for about a week now. My experience with FIRMOO started with the large selection and new frame coming in everyday. I was impressed with how easy it was to transfer my prescription and Parallax or PD which is the distance measured between pupils of your eyes. I was able to find my frame fast this gave me extra time to consider more frames. Once I picked out my winning frames I included all the shipping information, made a payment with ease (PayPal....) While I waited for my frames and lens from FIRMOO to be put together, FIRMOO kept in touch keeping me up to date on the lens along with approximate time lines. I was surprised my glasses were ready in a week and a half.  When I opened the package I was very happy to see the fine crafted cases yes one hard case and the other a soft case of modern design. That was not all there were a bag of goodies extra screws a multi-tool and a polishing cloth.  The Lens were obviously of the highest quality inbeded in a solid well constructed durable made designer frame. My spectacles Nicely Fit like a glove! I am more than happy with my New FIRMOO frames and lens. Now it's your turn to enjoy the FIRMOO Experience and SAVINGS BIG TIME! Perfect should be their name! Thank you, Stefano Leonardo  Niagara Falls, Ontario  Written by SteveL At Cogeco .CA

Bought two pairs of glasses from here and they shipped to the UK in just under two weeks despite an original lense error! The prescription is perfect and the glasses look great, will definitely be getting more and would recommend to anyone!!

Didn't expect such a good service, the glasses are gorgeous, very fast delivery and was supplied with a lovely case. Thumbs up will surely re-order from this site.

The customer service is excellent. Kate gave me the best answer and solution possible. I will repurchase from firmoo and I 100% recommend it.

Great service quick delivery and excellent product. Very happy would recommend to anyone.

I have purchased 4 pairs of glasses and they are all great. Recommended to several of my friends.

I am a first time Firmoo customer, so this will be a very thorough and lengthy review. As my first time, I must say I had a fairly good experience. To start off, I was very skeptical about ordering at first because 1.) I couldn't seem to find frames that I liked and that were in my size. (My frame width based on old frames from another online retailer were at most 132 mm).While Firmoo had a very nice selection of frames of the latest popular styles, they simply didn't have a wide size selection for those with smaller faces. 2.) While Firmoo clearly states a return/exchange policy of 30 days on their website, I couldn't seem to find any more detailed information about it and had to reach out to customer service for clarification. After asking about it, my CS team consistently told me not to worry about returns and exchanges and assured me that regardless of any case, they would be able to offer me a satisfying solution. I also voiced my concern about the sizing and asked if they thought a 2-3 mm difference in widths would make much of a difference in fit, to which they said again, not worry. If anything, I could adjust the nosepads to compensate for the extra width if necessary. A reasonable answer, I thought. So, given the fantastic price point and the CS team's reassurance, I took the chance and ordered 4 pairs of glasses, all of which were well above my usual frame width. I was pretty nervous because I truly believed none of the frames would work out and thought I'd have to end up returning all of them. Before I continue with my entire first experience, I want to mention the different features of ordering with Firmoo. Aside from their great styles, I also like the fact that they have a try on feature. Very helpful when trying to decide which frames you think are a good fit for you. That being said, I think that feature could use some improvements. The pop-out window to try on the frames is too small and sometimes, I feel like the frames may be a little warped (possibly because of different dimensions?), so it doesn't give a completely accurate idea of how the frames may look on you. Of course, I know you can't completely rely on the try on feature to see how it looks. Sometimes, you get a pair of glasses that you think will look awesome on you, but then they're delivered and you try them on and they actually turn out to look really weird. It happens. But I thought I'd just point this out about the feature. Another feature I really like is the option for past customers to post their own photos to model the frames they got, so you could get an idea of how it looks like in real life on every day people. I love that it uses normal regular people instead of actual models because this is what helped me realistically imagine how it would look on myself. Also, because Firmoo has a partnership program, you can find a lot of past customers on YouTube reviewing the very same frames you're considering for more in depth detail. The downside to this is that not every frame you come across will have a review, so for a frame that you may be interested in, you're kind of going to have to do a bit of guesswork based on the try on feature, sizing measurements, and your imagination to decide if you want to purchase the frames. Continuing on with my experience: after ordering my frames, I was informed that my glasses would be delivered within 2-3 weeks, which I thought was an excessively long time, but I can't complain because that is the option I picked. Plus, I appreciate Firmoo's blatant notice. You can't complain if someone gave you fair warning. Firmoo also gave fair warning that shipping and order status updates may not always update consistently. They even posted on their FAQ page on what to do if shipping and order updates became to delayed. So yes, I waited on pins and needles for my orders and hated the lack of updates, but that's nothing wrong on Firmoo's part. I eventually got order status updates consistently after about a week, and then, within a a few days after that, I received my glasses! So shipping turned out to be pretty quick, given that they said it would take 2-3 weeks and that I had no idea what was going on with my order for a good week. I tried on my glasses and was so pleasantly surprised. First, I think the most important thing is that Firmoo got my Rx correct, so I could see well out of all my frames. Second, I was so surprised to find that ALL my frames fit perfectly!! None of them were too small, too large, or too tight; they all fit just right. Of course, this is surprising because like I said, from my old frames, my frame width is AT MOST, 132 mm. Maybe even a tad smaller. So when I tried on frames with widths of 134 to 136 mm and found that they all fit, it was a huge relief. Now while it was nice to have them all fit well, it made me question Firmoo's sizing and measurements. This is a large size discrepancy and could really have turned out as a bad fitting for me. I know if I had ordered frame widths of 136 mm on other retail sites, I wouldn't be able to wear them. So I came to the conclusion that perhaps Firmoo's sizing is just a little different from other retailers--maybe even from other factories as stated in their FAQ (which I read after the fact). And I've made my peace with this conclusion seeing as how I did some good guesswork and it all worked out for me in the end. For others, and maybe even other first-timers, this sizing can be a huge problem. I imagine how disappointing it'd be if there was someone like me who was skeptical about ordering because they have a small face and couldn't find anything in their size. That was my first thought at least. So anyway, thought I'd share my point in regards to sizing, since I had a completely wonky experience with it that thankfully turned out in my favor. Now, something else to mention with sizing: I did adjust the nosepads because I also needed the glasses to accommodate my non-existent nose bridge. Good thing all the frames I ordered had adjustable nosepads, and I'm pretty sure glasses with such features have a bit more leeway in size adjustments and fit. However, I don't know if this wiggle room is possible for frames without adjustable nosepads. Made me reconsider several options several times afterwards while picking frames. Just a thought to consider when ordering. Ok, now on to weight and style. I really don't have much to say about weight. Weight is usually not a big factor for me, but I know it can be a deal breaker for others. So my thoughts on weight: all my frames were lightweight. A couple were maybe a little too lightweight? (They were just wire-rimmed frames or simple plastic) So yes, for some of my pairs, I handle with extra care because I'm afraid of bending/breaking or dropping them. That being said, this does not take away from the quality. I think all my frames were made well. They're sturdy despite the lightweight, and for the more fragile ones, just need to be handled with more care. Style: The ones I thought I'd absolutely love, I ended up not liking so much, and the ones I thought would be just basic, I ended up loving LOL See what I mean about the try on feature? I will say though, all frames I purchased were of the latest styles, some of which you may not even see very much because they're hipster-y or unique to Firmoo. I liked that about Firmoo thought which is why I gave it a shot. Now because I wasn't completely satisfied with two of the frames, I wanted to return them, which brings me to my comments on Firmoo's customer service. Customer service: I'd give Firmoo a 5 star rating on their superb customer service. They are VERY accommodating and really do mean it when they say they will try to find a satisfying solution for you. They even check up on you to see if you need help with deciding. Just an all around great CS team. When I contacted them about returning my two frames, I was assigned a personal CS member to work with me, which I appreciated because sometimes, it's really annoying to have a new person each time. Vizy was very kind, prompt, and direct when answering my gazillion questions and put in my request for a refund very easily. I was even offered the option to exchange if I wanted. Vizy explained that I could even keep the frames I wasn't too happy about as a back up, or donate them to save me the time and trouble of sending it back to Firmoo. This kind of customer service is so amazing, I can't even believe it. Good on Firmoo for upholding this quality, because this is why I would consider shopping at Firmoo again. In fact, I already have my eye on several more pairs that I plan on purchasing in the near future. Overall, despite the little hiccups in sizing or order status updates, no part of my experience was too big of a deal that would make me stop shopping here. While there are a lot of other online eyewear retailers out there, Firmoo is one of the best, and for sure, one of the ones I would come back to (can't beat their prices, especially compared to some other retailers!) And of course, the CS team makes up for an issues anyway. I would definitely order again from Firmoo and recommend this company to friends and family.