FirmooReviews of firmoo.com

The customer support was really great! They met all my needs and were so helpful!! Loved my sunglasses as well!

Best support!!

My experience with firmoo has been over the top the quality of their frames and lenses are unbeatable for the price and their styles are so trendy and one less! their customer service is also great, they answer all of your questions and concerns and respond in a timely manner. They are 100% worth checking out! You won't regret it 😊

Order arrived faster than expected! I don't like one pair and can't figure out how to exchange them. Other than that, I have no complaints & would highly recommend.

Very Happy with My Glasses & Customer Service! I recently ordered a pair of glasses on Firmoo and I was surprised at how quickly they arrived as well as the overall quality of my frames and prescription lenses. The only thing that I was not completely satisfied with was that there was a lot of glare from the lenses. Luckily I contacted customer service and received a reply very quickly. Kate, my customer service representative, was extremely kind and helpful and made this experience so much better! I am very satisfied with the glasses now and also impressed with Firmoo's customer service.

Stylish frames for affordable prices 💜

Very impressed with this company ! I was a bit skeptical when I first purchased, the price seemed to good but I decided to try it and am super glad I did. My first 2 pairs where awesome ! I measured my current glasses to get an idea if what size frames I liked and the 2 I ordered where perfect and the prescription perfect . I then ordered 2 more pairs but for some reason the prescription seemed off our backwards and seemed to strain my eyes a bit. I remembered they had sent me a email after I received the order saying to feel free to respond to it for customer support if something wasn't right so I did and.....WOW! Thst was prob. The best customer support I've received in a long long time. They where happy to work with me and let me choose 2 new pairs for free! They where so easy to work with which I highly appreciated since so many companies out you through the ringer and it only took a few emails back and forth . I will be using this company forever now . I highly recommend them !

RE order #170726104475 I placed an order on July 26th for 2 pairs of glasses. Order info says lenses had to be remade, it has said that on the order for almost a week now. I have sent 2 different messages to customer service as to when my order will be shipped and have never gotten a response. So far I am very unsatisfied with Firmoo. I more than likely will not be ordering from you again. Chris and Kara Voltz