Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
firmoo.com
Website
firmoo.com
Category
Vision & Hearing
Location
South El Monte, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 16% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Ce site est une arnaque qui vous renvoie des mails même quand vous êtes désabonné et que vous ne voulez rien d’eux.
Response from FirmooMay 23, 2026
Bonjour hpprem,
Merci pour votre retour. Nous sommes désolés d’apprendre votre expérience concernant les emails promotionnels.
Si vous souhaitez vous désabonner définitivement de nos communications marketing, vous pouvez suivre les étapes indiquées dans ce guide :
https://www.firmoo.com/help-p-159.shtml
Vous pouvez également contacter directement notre service client via [email protected] ou via notre Live Chat 24/7 afin que notre équipe puisse vous assister davantage concernant votre demande de désabonnement.
Cordialement,
L’équipe du Service Client Firmoo
Firmoo is one of the worst online shopping experiences I have ever had. Do not be fooled by the low prices because you may never actually receive your order. My eyeglasses took over THREE MONTHS and still never arrived.
The company uses a last-mile shipping carrier called GoFo, which is currently under legal investigation in multiple states for allegedly withholding packages after accepting them for delivery. My package mysteriously stopped moving after reaching GoFo facilities. I personally filed complaints in two separate states where my shipment traveled because it was never delivered.
After weeks of back and forth with customer service, Firmoo agreed to reship the order. I specifically asked them NOT to use GoFo again because the first shipment disappeared in their system. Customer support refused and assured me that “if there was a problem they would resolve it.”
Well, they sent the replacement through GoFo AGAIN.
The second package vanished the exact same way. Another month wasted. Another set of excuses. Another order never delivered. At that point, it honestly felt less like a shipping issue and more like a pattern.
And what did Firmoo offer for wasting over three months of my time and leaving me without prescription glasses? A “free” glasses bag, ceramic nose pads, or a cleaning cloth ON MY NEXT ORDER. Why would anyone place another order with a company that cannot successfully deliver the first two?
When I pointed this out, customer service had no response besides a generic apology for the “inconvenience” and finally processed a refund after months of delays.
So after more than three months, countless emails, multiple complaints filed, and two missing shipments, I ended up with no glasses, no accountability, and a complete waste of time.
Avoid Firmoo. Cheap pricing means nothing if the products never arrive.
Response from FirmooMay 23, 2026
Hello Bella,
Thank you for sharing your experience with us. We’re truly sorry to hear about the frustration caused by the shipping delays and delivery issues you encountered.
International shipments may occasionally experience unexpected delays, limited tracking updates, or delivery interruptions during the transit and local delivery process. We understand how disappointing this situation was, especially after waiting such a long time for prescription glasses.
We also understand your concerns regarding the shipping carrier selection. Our support team continuously reviews shipping performance and customer feedback to further improve the delivery experience and aftersales support process.
As we were unable to locate your order with the information available here, if there is still any unresolved issue, please feel free to contact us anytime via our 24/7 Live Chat or by email at [email protected] so our team can further assist you.
Kind regards,
Firmoo Customer Support Team
MA
Massimo
Soddisfatto dell'acquisto.
Soddisfatto dell'acquisto.
MR
Magali Roux R.
Commande de lunettes progressives le 12…
Commande de lunettes progressives le 12 mai, reçues le 22 : formidable ! vue parfaite, monture que je connaissais mais commandée dans un autre coloris : je suis très satisfaite et je recommande firmoo à mon entourage. En plus avec les promos régulières je les ai payées en dessous de 50€
MA
marcel A.
Retour sturen
Retour sturen, gaat niet .. online geen reactie mail geen reactie.
Response from FirmooMay 21, 2026
Hallo Marcel,
Bedankt voor uw feedback. Het spijt ons te horen dat u problemen heeft ervaren met het retourproces.
Wij willen graag informeren dat de coupon/credit reeds naar uw e-mailadres werd verzonden. Wij raden u vriendelijk aan ook uw spam-/ongewenste e-mailmap te controleren, aangezien onze berichten daar soms terecht kunnen komen.
Daarnaast hebben wij inmiddels een follow-up ticket aangemaakt voor uw situatie. Ons serviceteam zal binnen 24-48 uur per e-mail contact met u opnemen om verdere assistentie te bieden.
U kunt ook altijd rechtstreeks contact met ons opnemen via [email protected] of via onze 24/7 live chat.
Met vriendelijke groet,
Het Firmoo Klantenservice Team
SA
Sallie
Great price for quality eyeglasses
Great price for quality eyeglasses. Prescription progressive lenses are precise and polarized transitions are exactly right. Would highly recommend this company.
SB
Steve B.
Firmoo used to be good but recently I…
Firmoo used to be good but recently I ordered the exact same frame and lens index and now the lens is thicker and heavier. So they gave me a credit and I ordered a higher index lens to make them lighter and thinner and the redo is still thicker and heavier than previous glasses.
Response from FirmooMay 21, 2026
Hello Steve,
Thank you for sharing your feedback with us. We’re sorry to hear the newer lenses felt thicker and heavier than your previous pair despite selecting the same frame and lens index.
Please note that lens thickness may still vary depending on factors such as frame size/shape, PD, prescription details, and lens positioning during production. Larger frames or frames not ideally matched to the PD may naturally result in thicker lens edges. For more information, please refer to: https://www.firmoo.com/help-p-23.shtml
We understand this experience may have been disappointing. As part of our aftersales support, a coupon solution was previously provided, and please note that we currently offer a one-time return/exchange policy.
As we were unable to locate your order with the information available here, if you are still experiencing issues with your recent glasses, please feel free to contact us again via Live Chat 24/7 or email [email protected] with your order number so our team can further review your case and check any possible solutions available.
Kind regards,
Firmoo Customer Support Team
PC
Paolo C.
ordine mai ricevuto
ordine mai ricevuto, dioi 3 settimane di attesa con un tracking incomprensibile mi arriva la notifica che il pacco sta tornando al committente.
1 per quale motiva mi viene chiesto il numero di telefono se poi alla consegna nessuno si preoccupa di chiamare (come fa ogni corriere degno)
2 parlando con l'operatore che purtroppo straniero rispondeva palesemente con risposte prescritte senza mostrare empatia ne nulla, unica risposta "tra 3 settimane torna l'ordine in sede dopodiche dovrai aspettare altre 3 settimane perchè ritornino da te....6 settimane totali più le 3 già aspettate sono 9 settimane, Ditemi voi se una persona per un paio di occhiali ( che io considero una cosa seria) può aspettare 2 mesi e passa.
pessimi. vi sconsiglio di comprare esperienza pessima
Response from FirmooMay 21, 2026
Ciao Paolo,
Grazie per aver condiviso la tua esperienza con noi. Ci dispiace sapere che la consegna del tuo ordine non sia andata come previsto.
In alcuni casi, le spedizioni internazionali possono subire limitazioni negli aggiornamenti del tracking oppure essere automaticamente restituite dal corriere locale per motivi logistici o di gestione della consegna. Comprendiamo che l’attesa possa essere stata frustrante, soprattutto per un prodotto importante come gli occhiali.
Verifichiamo inoltre che il rimborso completo del tuo ordine è già stato elaborato e verrà accreditato sul metodo di pagamento originale utilizzato per l’acquisto.
Se hai pagato tramite PayPal, il rimborso viene normalmente ricevuto entro 3 giorni lavorativi.
Se hai pagato con carta di credito/debito, il rimborso potrebbe richiedere fino a 30 giorni, anche se nella maggior parte dei casi viene visualizzato entro circa una settimana, in base ai tempi di elaborazione della banca.
Apprezziamo sinceramente il tuo feedback, che ci aiuta a migliorare continuamente l’esperienza di spedizione e assistenza.
Cordiali saluti,
Il Team di Assistenza Clienti Firmoo
