FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Jessica C.
Ich war erst skeptisch, habe dann aber doch zwei Brillen bestellt. Bestellprozess einfach, tolle Auswahl an Gestellen, Gläser etc, jeder Schritt wurde transparent dargestellt und die Dauer bis zur Ankunft war angemessen. Lange Rede: beide Brillen passen perfekt, kein Rutschen, keine falschen Werte oä. Die Gestelle machen einen robusten, qualitativ guten Eindruck und sehen im original noch besser aus. Bin wirklich begeistert
Jennifer M.
Bought a pair of glasses that came with the clip on sunglasses as I’d seen them in loads of social media videos and they looked quite decent. When the glasses came the clip on sunglasses part was merely a think piece of cheap plastic that stuck very badly to the front. The images and videos on social media make them look like a seperate frame that clips on top of the actual frame but that isn’t the case at all. False advertising, don’t waste your money.
Response from FirmooMay 18, 2026
Hello Jennifer, Thank you for sharing your feedback with us. We’re sorry to hear that the clip-on sunglasses did not fully match your expectations. Please note that clip-on styles may vary depending on the frame design and attachment structure of each model. In some cases, promotional photos or videos may appear different due to lighting, angles, or styling presentation. We have already created a follow-up ticket for your case so our team can further review the product details and assist you accordingly. You can expect a response from our team within 24–48 hours. Kindly also check your spam/junk folders to ensure you do not miss our email. Thank you again for bringing this to our attention. Kind regards, Firmoo Customer Support Team
Léo
Pour moins de 60€, j'ai des lunettes super belles, classes et élégantes, avec filtre anti lumière-bleue et verres polarisées. Livraison rapide, lunettes très qualitatives. Pour le même prix, chez l'opticien, j'aurais eu du bas de gamme sans les options donc maintenant ils peuvent bien aller se faire voir. Merci à l'entreprise Firmoo.
Swaggely
Initially skeptical but they worked out good for me had the best looking frames I was looking for and they came as advertised
Giacomo F.
Assurdo! Ho inserito i dati della prescrizione in modo corretto. Su gli occhiali che mi sono arrivati che ho poi mostrato a un ottico di fiducia, era tutto sbagliato: C'era mezzo grado di miopia in più, l'asse dell'astigmatismo errato e 3 mm di distanza pupillare in più. Fortunatamente mi sono fatto venire lo scrupolo e ho controllato altrimenti avrei rischiato dei danni visivi. Mi hanno rimborsato.
Response from FirmooMay 18, 2026
Ciao Giacomo, Grazie per aver condiviso la tua esperienza con noi. Ci dispiace sapere che gli occhiali ricevuti non abbiano soddisfatto le tue aspettative visive. Comprendiamo la tua preoccupazione riguardo ai parametri della prescrizione. Siamo lieti che il rimborso sia già stato elaborato. Il rimborso verrà accreditato sul metodo di pagamento originale utilizzato per l’acquisto. Se il pagamento è stato effettuato tramite PayPal, il rimborso sarà normalmente visibile entro 3 giorni lavorativi. Se il pagamento è stato effettuato con carta di credito/debito, il processo può richiedere fino a 30 giorni, anche se nella maggior parte dei casi il rimborso viene visualizzato entro circa una settimana, a seconda dei tempi bancari. Se non dovessi ricevere il rimborso entro i tempi indicati, non esitare a contattarci tramite [email protected] o la nostra Live Chat 24/7. Cordiali saluti, Il Team di Assistenza Clienti Firmoo
Anonymous
Great customer service. Very good value for money. Wide frame selection.
Ricky C.
Easy to pick out my glasses. The frames fit perfectly. The quality of the glasses are great too!
Barbara P.
I ordered 2 pairs of glasses. They did not suit me and there was no problem getting a refund. I'll try again.
