FirmooReviews of firmoo.com

Very good service from the representative. My issue was resolved quickly and without hassle.

I ordered my glasses several months ago at this point, and my review is quite late, but I figure better late than never! Especially because it's given me time to "break in" the new frames and get a feel for them. First off, I absolutely LOVE my frames. They weren't the original set I'd meant to order, and I almost expected that as I ordered them off a free set promotion I'd found on Instagram. But thankfully, my prescription was correct, and I was pleasantly surprised with the style, the fit, and the clarity. Not to mention, as thin as the frames feel, they haven't even bent or broken on me even after daily use (anywhere from 4 to 24 hours a day). That being said, thanks to all of the other positive reviews I've seen, I WILL be ordering more glasses (including sunglasses!) from Firmoo when I eventually go in for an updated prescription. Thank you Firmoo! Secondly, I should mention I definitely have referred several people to Firmoo's website, even before posting this or reading other reviews. I'm completely satisfied, and I hope those who I refer are too if they decide to purchase glasses from here. :)

My experience is always great i did not get my free pair but overall BEAUTIFUL ...

Great customer service. I have already recommended this company to my friends

great service very happy

The selection of frames and the styles of frames are unique and stylish.. I feel like a new person not only can i see but i look good while seeing. Thanks i will be a repeated customer..

I just received my new glasses and both pairs have the wrong prescription in the left eye, but perfect vision in the right. I cannot see out of the left lense at all. I have requested an exchange and also uploaded a picture of my original prescription sheet to prove that I am not the one at fault. I hope to be able change this review to 5 stars because the glasses are really gorgeous; I just can’t see out of them. Update: Firmoo gave me a coupon to order a new pair and suggested that my lense thickness was wrong. I ordered the glasses again with the thickness index that they suggested and I just received the glasses today. They are still unusable. Same issue, the left eye is too blurry to see out of. I have checked my prescription with my doctor and I entered it correctly. DO NOT ORDER FROM FIRMOO! I am requesting a full refund of my original order. I am so disappointed.

Really disappointed! I ordered my glasses on March 3,2019. 12 days have passed and nothing. “ processing for 12 days REALLY “. I called the day I ordered the glasses to make sure I did it correctly but they “are busy and not taking calls”. Extremely disappointed and not going to recommend or use firmoo again!!!!