FirmooReviews of firmoo.com

perfect customer service

Honestly you have gone above and beyond customer service! I am so impressed with this company! You guys have truly taken buying glasses online to a new level. Thank you so much!

The glasses are amazing. I have ended up buying about 4 pairs and also my parents both ordered from them. I would never buy from anyone else again. The service is brilliant and quick, and customer service are top class when I emailed them first time. If there were more than 5 stars firmoo would get them. The glasses that I chose and also even the prescription sunglasses are such great quality.

The glasses I ordered arrived quickly and were beautiful and well-made. Unfortunately, they just didn't suit my face, which is always a risk when ordering online. I contacted Firmoo to ask about an exchange or refund, and Jeannie, my customer service rep, was terrific! She answered all my questions and offered other frame choices for me to consider. When I ended up requesting a refund, it was granted with no questions asked and deposited back into my account in less then 24 hours. Thanks, Firmoo, for offering quality products at great prices, and especially for your excellent customer support! I'll continue to shop with you!

Amazing costumer service! Fast reply. Helped me before and after my order. And answered every question I had. Highly recommended and will order again!

They care about their customer's opinions and satisfaction which is what many companies lack! I am glad to have an easy time with them. I would 100% recommend this to everyone who wants a pair of stylish glasses for cheap

I really appreciate the customer service received with my order. I love my new glasses and I will suggest Firmoo with others.

All I can say is Firmoo's customer service/support is no joke! These guys will go above and beyond on helping you out with any issues. Iam very happy and satisfied with every cs support rep's outstanding service. I wish all companies were as good as these guys. Thank you!